Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kirenia Vazquez

Miami,FL

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

7
7
years of professional experience

Work History

Customer Service Cashier

Walmart
05.2019 - 06.2023
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Redeemed coupons to discount purchases.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Lifted up to 15-20 pounds at once and used forklift to move heavier loads.

Housekeeping Attendant

Garden Inn
06.2016 - 12.2018
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Handled requests for extra linens, toiletries and other supplies.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Sorted, laundered and put away various laundry items.

Education

High School Diploma -

Miami Southridge Senior High School
Miami, FL
06.1996

Skills

  • Telephone Reception
  • Coin and Currency Counting
  • Cooperative Attitude
  • Return and Exchange Processing
  • Customer Satisfaction
  • Customer Complaint Resolution
  • Credits and Refunds
  • High-Volume Environments
  • Cash Register Operation
  • Conversant in Spanish
  • Adaptable and Flexible
  • Answering Customer Questions
  • Restock Products
  • Register Preparation
  • Customer Service and Assistance
  • Work Task Prioritization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Cashier

Walmart
05.2019 - 06.2023

Housekeeping Attendant

Garden Inn
06.2016 - 12.2018

High School Diploma -

Miami Southridge Senior High School

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Kirenia Vazquez