Open To Work
Hi, I’m
KIRESTEN BARNES
Slidell
Work Preference
Summary
Proactive Customer Service Professional with over 5 years of experience dedicated to exceeding expectations in every interaction. Delivered immediate value through effective communication, analytical problem-solving, and time management in fast-paced environments. Contributed to team success and resolved escalated customer support issues while adapting quickly to emerging technology trends.
Overview
4
years of post-secondary education
7
years of professional experience
Work History
Batteries Plus BulbsSlidell
Phone service repair technician
11.2025 - Current
Job overview
- Diagnosed and repaired customer equipment issues in a timely manner.
- Repaired and replaced defective components on customer equipment.
- Troubleshot technical problems with customers over the phone or via remote access tools.
- Operated diagnostic tools to assess equipment performance.
- Organized inventory of batteries and bulbs for efficient access.
- Diagnosed battery and lighting issues for various devices.
- Maintained clean work area to ensure safety and efficiency.
- Provided outstanding customer service throughout the entire repair process.
- Communicated effectively with customers about repair status updates.
- Provided exceptional customer service during in-store consultations.
- Trained new technicians on repair procedures and safety protocols.
- Maintained accurate records of all service repairs and replacements.
Ochsner HealthSlidell
Security Officer
07.2023 - 09.2024
Job overview
- Monitored premises for safety and security compliance at healthcare facility.
- Conducted regular patrols to ensure safety of staff and patients.
- Responded promptly to alarms and incidents, ensuring swift resolution.
- Documented security incidents in detailed reports for review and analysis.
- Collaborated with medical staff during emergency situations to maintain order.
Elliot Security SolutionsNew Orleans
Security Officer
11.2022 - 02.2023
Job overview
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto the premises.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
Advanced Personal Care ServicesGretna
Caretaker
04.2019 - 08.2021
Job overview
- Assisted clients with daily living activities and personal care needs.
- Communicated effectively with clients to understand their preferences and concerns.
- Documented client progress and reported changes to healthcare professionals.
- Facilitated social activities to enhance client engagement and well-being.
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. Used appropriate cleaning supplies.
Family DollarAvondale
Store Manager
08.2020 - 03.2021
Job overview
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff and coordinated schedules to optimize team performance.
- Trained new employees on store procedures and customer service standards.
- Maintained inventory levels and organized stock for efficient access.
Education
DelgadoAlgiers, Louisiana
High School Diploma
05.2018 - 02.2019
University Overview
John EhretMarrero, Louisiana
High School Diploma
08.2015 - 05.2018
University Overview
Skills
- Electronic repair
- Device assembly
- Diagnostic testing
- Troubleshooting techniques
- Software troubleshooting
- System upgrades
- Software diagnostics
- Quality assurance
- Inventory organization
- Management
- Team supervision
- Multitasking capacity
- Time management
- Analytical thinking
- Problem solving
- Client relations
- Organizational skills
- Clear communication
- Communication
- Billing support
- Maintenance recordkeeping
- Problem-solving
- Billing support
- Software troubleshooting
Timeline
Phone service repair technician
Batteries Plus Bulbs
11.2025 - Current
Security Officer
Ochsner Health
07.2023 - 09.2024
Security Officer
Elliot Security Solutions
11.2022 - 02.2023
Store Manager
Family Dollar
08.2020 - 03.2021
Caretaker
Advanced Personal Care Services
04.2019 - 08.2021
Delgado
High School Diploma
05.2018 - 02.2019
John Ehret
High School Diploma
08.2015 - 05.2018