Kiri Carlson

• Coordinate patient appointments using axiUm, supporting timely access to care in a busy clinical setting
• Facilitate clear, compassionate communication between patients and providers by explaining procedures, services, and next steps
• Collect copayments and managed patient billing with attention to accuracy, confidentiality, and patient comfort.
• Maintain and reconcile daily financial records, including cash and credit card transactions

• Manage appointment scheduling and an organized reception area that promote positive patient experiences in a healthcare setting

• Facilitate communication between clients and mental health professionals by providing information to address patient needs

• Streamline administrative processes such as insurance verification, collecting copayments, and maintaining patient confidentiality

• Correspond with patients via phone calls, emails, and mail to maintain quality of care in compliance with healthcare regulations

• Provided empathetic and person-centered care to individuals with mental health disabilities in a residential assisted living setting

• Participated in daily living activities and assessed residents' well-being and behavior to handle any emerging needs or concerns

• Cultivated a safe and supportive environment for residents to live semi-independently and comfortably to improve quality of life

• Documented resident interactions, progress notes, and incident reports for effective communication among care team members