Kiri Mahan-Wisdom
Fernley
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Homeschooling Aid
Connections Academy
Fernley
10.2024 - Current
- Conducted testing of software and systems to ensure quality and reliability.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed routine maintenance and repair.
- Managed household errands and other essential duties.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Walmart Sales Associate
Walmart
Fernley
10.2022 - 08.2023
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Education
GED -
Truckee Meadows Community College
Reno, NV06-2009
Skills
- Software testing
- Inventory management
- Technical troubleshooting
- Mechanical repair
- Customer service
- Sales strategies
- Team collaboration
- Product knowledge
- Cash handling
- Complaint resolution
- Effective communication
- Problem solving
- Attention to detail
- Cross-functional teamwork
- Project planning
- Cultural awareness
- Verbal communication
- Organization and time management
- Good Telephone Etiquette
- Social perceptiveness
- Dependable and responsible
- Data entry
- Excellent communication
- Calm under pressure
- Research
- Quality assurance
- Collaboration
Timeline
Homeschooling Aid
Connections Academy
10.2024 - Current
Walmart Sales Associate
Walmart
10.2022 - 08.2023
GED -
Truckee Meadows Community College