Kiriaki Baklous
Bayside,NY
Summary
Hospitality professional with union delegation expertise. Facilitates positive and productive interactions between workers, leaders, and union representatives. Successful background reaching consensus and smoothing relations to maximize success of negotiations. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Whatever/Whenever Agent
W Hotel
06.2024 - Current
- Kept up-to-date on hotel events and promotions, enabling accurate information dissemination to callers upon request.
- Utilized strong multitasking abilities to manage multiple phone lines simultaneously without compromising service quality or caller satisfaction.
- Worked closely with front desk staff to confirm guest reservations and provide assistance when needed, fostering teamwork across departments.
Rooms Supervisor
The Beekman Hotel
01.2022 - 01.2023
- Conducted regular team meetings to foster collaboration and communication among staff members.
- Implemented innovative solutions to maximize room occupancy rates and revenue generation.
- Addressed maintenance issues promptly, coordinating with engineering teams to minimize downtime in affected rooms.
Housekeeping Coordinator
Intercontinental Hotels Group
07.2019 - 01.2022
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
PBX Hotel Operator
Courtyard by Marriott
03.2013 - 06.2017
- Played an integral role in maintaining a positive work environment within the PBX department, promoting teamwork and collaboration.
- Contributed to higher guest satisfaction scores through effective communication and problem-solving skills.
- Assisted management in streamlining communication processes within hotel departments, resulting in increased efficiency.
Education
Bachelors of Technology - Hospitality Administration And Management
CUNY, New York City College of Technology
Brooklyn, NYSkills
- Hotel software knowledge (Marriott & IHG systems)
- Microsoft Office Program
- Customer Complaint Resolution
- Reservation Management
- Excellent Phone Demeanor
- Flexible and Adaptable
Timeline
Whatever/Whenever Agent
W Hotel
06.2024 - Current
Rooms Supervisor
The Beekman Hotel
01.2022 - 01.2023
Housekeeping Coordinator
Intercontinental Hotels Group
07.2019 - 01.2022
PBX Hotel Operator
Courtyard by Marriott
03.2013 - 06.2017
Bachelors of Technology - Hospitality Administration And Management
CUNY, New York City College of Technology
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