Kirill Polikashin
Los Angeles,CA
Summary
With over five years of experience in communications, I possess a strong foundation in building and maintaining client relationships, crucial for a successful career as a Relationship Banker. My expertise includes proficient negotiation skills, in-depth knowledge of banking products and services, and a keen ability to analyze financial data and market trends. My sales and marketing experience has honed my ability to identify and develop new business opportunities. I am adept in risk assessment and management, a critical skill in the banking sector. My technical skills include proficiency in Microsoft Office, a working knowledge of Python for data analysis, and database management capabilities. I excel in organizational skills, ensuring efficient time management and task prioritization.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Fogo De Chao
04.2023 - 12.2023
- Greeted and Assisted Clients: Warmly welcomed clients and swiftly assisted them with their seating and menu choices.
- Resolved Customer Complaints: Actively addressed and resolved customer issues and inquiries to ensure their satisfaction.
- Collected and Analyzed Feedback: Gathered client feedback and analyzed it to improve the quality of our service and client experience.
- Managed Table Reservations: Efficiently controlled and optimized the table reservation process to ensure smooth dining experiences.
Community Manager
Aptos Labs
08.2022 - 02.2023
- Social Media Management: Active engagement on platforms like Twitter and Discord.
- Organizing Online Events: Hosting webinars and AMA (Ask Me Anything) sessions for the community.
- Feedback Monitoring: Analyzing community feedback and suggestions.
- Content Creation: Developing informational materials and publications.
- Translations into Foreign Languages: Adapting content for an international audience.
- Partnership Development: Collaborating with partners and influencers.
- Reporting and Analytics: Tracking KPIs and preparing reports.
- Crisis Management: Prompt response to issues within the community.
- Educational Initiatives: Enhancing awareness about the project.
- Collaboration with Other Departments: Aligning strategies and goals.
Community Manager
Layer Zero Labs
01.2022 - 07.2023
- Community Interaction and Communication: Responding to queries, participating in discussions, and active engagement on social media and forums.
- Content Creation and Translation: Developing and translating informational materials, blogs, and posts for educating and informing the community in various languages.
- Crisis Management and Feedback Analysis: Addressing disputes and collecting community feedback to improve strategies and communications.
- Event Organization and Marketing Initiatives Support: Planning webinars, AMA sessions, and coordinating with the marketing team.
- Engagement with Project Ecosystem and Trend Monitoring: Establishing connections with key participants in the Layer Zero ecosystem and tracking trends in blockchain and cryptocurrencies.
Community and Relations Manger
LANIT
08.2018 - 01.2021
- Established and Maintained Relationships with Clients: I developed long-term relationships with key clients, which involved analyzing their needs and preferences to create a stable and mutually beneficial working connection.
- Consulted and Supported Clients: I provided consultations to clients on IT solutions and services offered by the company. This required a deep understanding of the company's products and the ability to analyze client requests to offer the most suitable solutions.
- Collected and Analyzed Feedback: I regularly collected client feedback and then analyzed the data to improve the quality of service and products. This included using analytical tools to assess client satisfaction and identify areas for improvement.
- Coordinated with Internal Teams: I interacted with various departments within the company to ensure quality service for clients, which involved analyzing internal processes and procedures to optimize interaction and increase work efficiency.
Assistant Community Manager
LANIT
01.2017 - 07.2018
- Actively Learned and Developed Skills: I learned customer relationship management techniques, including effective communication strategies and conflict resolution under the guidance of a mentor.
- Supported in Client Interactions: I assisted the mentor in handling client requests, preparing materials for meetings, and provided administrative support.
- Participated in Meetings and Discussions: I actively participated in client meetings and internal discussions organized by the mentor, gaining practical experience and understanding of client interaction dynamics.
- Collected and Analyzed Information: I gathered necessary information and data for analysis by the mentor, including client feedback, market data, and competitor information.
Education
Associate Degree - Business Administration And Management
Santa Monica College
Santa Monica, CA06.2023
Bachelor's Degree - Digital Marketing
RANEPA
Moscow, Russia12.2021
Skills
- Interpersonal Skills: Effective communication and ability to establish relationships with clients and community members
- Negotiation Skills: Conducting successful negotiations and reaching mutually beneficial agreements
- Analytical Abilities: Analyzing data and trends to understand community needs
- Sales and Marketing Expertise: Identifying potential clients and promoting products
- Technical Proficiency: Knowledge of Microsoft Office, basics of Python for data analysis, database management
- Organizational Skills: Effective time management and prioritization
- Social Media Management: Creating and managing content, engaging in the digital space
- Problem Solving: Quickly finding solutions in complex situations
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Customer Service Representative
Fogo De Chao
04.2023 - 12.2023
Community Manager
Aptos Labs
08.2022 - 02.2023
Community Manager
Layer Zero Labs
01.2022 - 07.2023
Community and Relations Manger
LANIT
08.2018 - 01.2021
Assistant Community Manager
LANIT
01.2017 - 07.2018
Associate Degree - Business Administration And Management
Santa Monica College
Bachelor's Degree - Digital Marketing
RANEPA
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