Kiristen Thomas
New Iberia,LA
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
7
7
years of professional experience
Work History
Mental Health Receptionist
Resource Management Services, LLC, Cruising Timber
Lafayette , LA
2023.12 - Current
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Lead CSR
Assurant
2021.01 - 2023.11
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Data Transcriber
Allegis Transcription
2019.05 - 2021.01
- Verified accuracy of data before transcribing.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Located and corrected data entry errors and reported to management.
- Completed data entry tasks with accuracy and efficiency.
Scheduling Specialist
Medi Trans
2017.07 - 2019.04
- Called customers to coordinate schedules and set appointments.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Documented calls and appointments using company software.
Education
Certification - Physical Therapy Tech
Unitech Training Academy
05.2016
Skills
- Data Management
- Report Generation
- Customer Success Management
- Customer Service
- Clerical Support
- Scheduling
- Spreadsheet tracking
- EMR literacy
- EMR Updating
Timeline
Mental Health Receptionist
Resource Management Services, LLC, Cruising Timber
2023.12 - Current
Lead CSR
Assurant
2021.01 - 2023.11
Data Transcriber
Allegis Transcription
2019.05 - 2021.01
Scheduling Specialist
Medi Trans
2017.07 - 2019.04
Certification - Physical Therapy Tech
Unitech Training Academy
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