Kirk Bibber
Norwalk,CT
Summary
Dynamic Installation Coordinator at Petro Holdings with a proven track record in scheduling coordination and project closeout. Expertly managed multiple installations, enhancing workflow efficiency and client satisfaction. Strong communicator and deadline-oriented professional, adept at resolving issues and fostering relationships with vendors to secure competitive pricing.
Overview
24
24
years of professional experience
Work History
Installation Coordinator
Petro Holdings
Norwalk, CT
02.2012 - 11.2024
- Coordinated installation schedules to optimize workflow and resource allocation.
- Assisted in tracking project progress using project management software.
- Supported communication between clients and installation teams to ensure requirements are met.
- Organized documentation related to installations and compliance standards.
- Participated in team meetings to discuss project timelines and deliverables.
- Aided in resolving installation issues by collaborating with relevant stakeholders.
- Utilized [Software] to maintain and update customer information, repair logs and inventory.
- Collaborated with sales representatives to ensure accurate project scope, resulting in smooth installations and satisfied clients.
- Streamlined communication between clients and technicians by implementing a centralized information system that improved response times for inquiries or requests.
- Coordinated with various departments to streamline project handoffs, reducing delays during the installation process.
- Managed multiple installation projects simultaneously, maintaining strict deadlines and high-quality workmanship.
- Maintained detailed records of all installations, enabling accurate reporting and analysis of trends for future improvements.
- Developed strong relationships with vendors, securing competitive pricing on materials and improving overall project profitability.
Dispatcher
Petro Holdings
Norwalk, CT
04.2007 - 02.2012
- Coordinated logistics for timely delivery and efficient routing of fuel shipments.
- Monitored fleet operations to optimize performance and reduce delays.
- Implemented process improvements to enhance dispatch efficiency and accuracy.
- Trained new dispatch staff on operational procedures and software systems.
- Managed communication between drivers and clients to ensure service satisfaction.
- Analyzed dispatch data to identify trends and improve scheduling practices.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Customer Service Representative
Petro Holdings
Norwalk, CT
10.2000 - 04.2007
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and system usage.
- Managed high volume of calls, ensuring timely responses and accurate information delivery.
- Collaborated with cross-functional teams to enhance service delivery processes and customer satisfaction.
- Developed and maintained comprehensive knowledge of product offerings to support customer needs effectively.
- Streamlined complaint resolution process, reducing case handling time significantly.
- Mentored junior representatives, fostering a collaborative team environment focused on excellence in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Boothbay Regional High School
Boothbay Harbor, MESkills
- Project closeout
- Deadline oriented
- Scheduling coordination
- Material ordering
Timeline
Installation Coordinator
Petro Holdings
02.2012 - 11.2024
Dispatcher
Petro Holdings
04.2007 - 02.2012
Customer Service Representative
Petro Holdings
10.2000 - 04.2007
High School Diploma -
Boothbay Regional High School