Kirk Bibber
Norwalk,CT
Summary
Dynamic Installation Coordinator at Petro Holdings with a proven track record in scheduling coordination and project closeout. Expertly managed multiple installations, enhancing workflow efficiency and client satisfaction. Strong communicator and deadline-oriented professional, adept at resolving issues and fostering relationships with vendors to secure competitive pricing.
Overview
24
24
years of professional experience
Work History
Installation Coordinator
Petro Holdings
02.2012 - 11.2024
- Coordinated installation schedules to optimize workflow and resource allocation.
- Assisted in tracking project progress using project management software.
- Supported communication between clients and installation teams to ensure requirements are met.
- Organized documentation related to installations and compliance standards.
- Participated in team meetings to discuss project timelines and deliverables.
- Aided in resolving installation issues by collaborating with relevant stakeholders.
- Utilized [Software] to maintain and update customer information, repair logs and inventory.
- Collaborated with sales representatives to ensure accurate project scope, resulting in smooth installations and satisfied clients.
- Streamlined communication between clients and technicians by implementing a centralized information system that improved response times for inquiries or requests.
- Coordinated with various departments to streamline project handoffs, reducing delays during the installation process.
- Managed multiple installation projects simultaneously, maintaining strict deadlines and high-quality workmanship.
- Maintained detailed records of all installations, enabling accurate reporting and analysis of trends for future improvements.
- Developed strong relationships with vendors, securing competitive pricing on materials and improving overall project profitability.
Dispatcher
Petro Holdings
04.2007 - 02.2012
- Coordinated logistics for timely delivery and efficient routing of fuel shipments.
- Monitored fleet operations to optimize performance and reduce delays.
- Implemented process improvements to enhance dispatch efficiency and accuracy.
- Trained new dispatch staff on operational procedures and software systems.
- Managed communication between drivers and clients to ensure service satisfaction.
- Analyzed dispatch data to identify trends and improve scheduling practices.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Customer Service Representative
Petro Holdings
10.2000 - 04.2007
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and system usage.
- Managed high volume of calls, ensuring timely responses and accurate information delivery.
- Collaborated with cross-functional teams to enhance service delivery processes and customer satisfaction.
- Developed and maintained comprehensive knowledge of product offerings to support customer needs effectively.
- Streamlined complaint resolution process, reducing case handling time significantly.
- Mentored junior representatives, fostering a collaborative team environment focused on excellence in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Boothbay Regional High School
Boothbay Harbor, MESkills
- Project closeout
- Deadline oriented
- Scheduling coordination
- Material ordering
Timeline
Installation Coordinator
Petro Holdings
02.2012 - 11.2024
Dispatcher
Petro Holdings
04.2007 - 02.2012
Customer Service Representative
Petro Holdings
10.2000 - 04.2007
High School Diploma -
Boothbay Regional High School