Kirk Borja
San Diego,CA
Summary
Dedicated professional with expertise in customer service, crisis intervention, and resident supervision. Proven ability to enhance resident satisfaction while ensuring a safe and structured environment. Results-driven individual with a strong background in resident supervision and safety compliance. Skilled in crisis intervention and personal care assistance, contributing to effective cross-functional collaboration and improved resident well-being. Compassionate and detail-oriented professional with extensive experience in crisis intervention and resident supervision. Committed to ensuring safety compliance and delivering personalized support to enhance resident quality of life.
Overview
6
6
years of professional experience
Work History
IHSS
Jessica James
San Diego, California
05.2023 - 07.2026
- Coordinated and completed various household errands efficiently. and other essential duties.
- Executed daily tasks with precision to maintain seamless operations.
- Performed regular maintenance tasks to ensure optimal functionality. and repair.
- Identified customer needs promptly to deliver tailored solutions.
- Resolved customer issues through knowledgeable and friendly service, enhancing satisfaction.
- Collaborated with cross-functional teams to meet organizational goals.
Residential Monitor
Alpha Project
San Diego, California
07.2020 - 03.2023
- Supervised residents in daily activities and maintained a safe environment.
- Supported residents with personal needs while enforcing program rules to promote a structured environment.
- Monitored resident behavior and reported any incidents to management promptly.
- Conducted regular safety checks of the facility to ensure a secure living space.
- Delivered crisis intervention and conflict resolution to de-escalate situations and foster resident well-being.
- Assisted with crisis intervention as needed to de-escalate situations or provide emotional support to residents.
- Tracked resident progress and shared updates with support team to facilitate coordinated care.
- Collaborated with staff to develop individual care plans for each resident's needs.
Education
High School Diploma -
Morse High School
San Diego, CA06-1990
Skills
- Customer service
- Crisis intervention
- Resident supervision
- Cross-functional collaboration
- Safety compliance
- Personal care assistance
Timeline
IHSS
Jessica James
05.2023 - 07.2026
Residential Monitor
Alpha Project
07.2020 - 03.2023
High School Diploma -
Morse High School