KIRK BUKER

• Served as a member of the Business Operations Council
• Managed issues and risks around billing workflow concerns
• Guided interdisciplinary teams to align the VA EHR with CDRC principles
• Support modernization efforts for the Oracle Cerner EHR VA implementation.
• Reviewed and reconciled project accounts to ensure accuracy of financial records.
• Prepared weekly, monthly and quarterly reports on project budget performance.
• Monitored project expenses to ensure adherence to approved budgets.
• Developed and maintained detailed spreadsheets for tracking income and expenditures.
• Analyzed actual costs versus estimated costs for projects.

• Tufts Medicine and associated multiple physician offices, Boston, Hybrid
• Support for the Senior V.P
• Of Revenue Cycle during a system-wide integration of Epic
• Led the source selection for AI types of technology to improve RCM processes
• Tracked all legacy RCM vendor contracts for termination when needed
• Post-go-live provided PM support to Sr Director for revenue integrity
• Tracked and supported all Revenue Integrity system issues for resolution.
• Reviewed and reconciled project accounts to ensure accuracy of financial records.
• Prepared weekly, monthly and quarterly reports on project budget performance.
• Monitored project expenses to ensure adherence to approved budgets.
• Developed and maintained detailed spreadsheets for tracking income and expenditures.
• Analyzed actual costs versus estimated costs for projects.

• Supported the V.P
• Of Finance and Director of I.T
• With applications integration
• Project Management leadership for the four-facility integration of Cerner revenue cycle solutions
• Configuration, Reporting, and data analytics SME services for the Cerner 2018 code upgrade project
• Documented and updated tasks and issues using Version One

• Revenue Cycle conversion from Meditech to Cerner CommunityWorks that supported 15 facilities
• Contributed to an 86% Clean Claim Rate (CCR) in week one of post-conversion
• Determine root causes preventing encounters from reaching PFS without issues contributing to 86% CCR
• Assisted CFO & COO with the staffing plan during the conversion period
• Mentored End to End Revenue Cycle Staff on P&Ps for CommnityWorks revenue cycle solutions
• Provided at-elbow support from pre-kickoff through post-conversion for CommunityWorks solutions
• Analyzed work queues via Revenue Manager to identify process and procedure improvements
• Provided leadership and guidance to Patient Access and Patient Financial Service departments
• Implemented quality assurance protocols to ensure product met customer expectations prior to launch.
• Conducted regular meetings to review progress, address any potential risks or issues, and assess team performance.
• Provided oversight of technical staff assigned to projects and monitored progress against established milestones.
• Identified opportunities for cost savings through streamlining processes or reducing overhead costs associated with projects.
• Monitored external vendors providing services related to the development process.
• Ensured adherence to company policies regarding safety standards during all phases of the project lifecycle.
• Maintained relationships with key stakeholders throughout the duration of projects.
• Oversaw data collection efforts related to project performance metrics.
• Contributed ideas for improving operational efficiencies within the organization.
• Prepared detailed reports summarizing project activities and results for upper management.

• Provided Post Go-Live Cerner Revenue Cycle optimization services
• Organized meetings between stakeholders to discuss project details and timelines.
• Assisted in developing new methods for data collection and analysis techniques.
• Developed and implemented customized strategies to meet client needs.
• Conducted research and analysis of market trends, customer behaviors, and competitive landscape.
• Created comprehensive reports on project progress and results for clients.
• Work with the clinical and revenue cycle teams in resolving outstanding claim issues
• Help to identify issues impacting DNFB and A/R concerns and other supporting KPIs
• Supporting: One Acute center and 26 Ambulatory Service Centers

• Supported the PMO until a new director was assigned
• Provided guidance to project managers on best practices in project management.
• Collaborated with key stakeholders to identify opportunities for process improvement.
• Monitored project progress to ensure timely completion of assigned tasks.
• Managed the budgeting and forecasting of program resources.
• Developed and implemented PMO strategies, policies, processes, and procedures.
• Advised/Supported the newly appointed PMO Director
• Provided support and guidance to departmental project managers implementing COTS products
• Wrote procedures to leverage the ServiceNow tool as the organization's sole source project repository.

• Developed and implemented strategies to optimize customer experience.
• Analyzed industry trends and identified opportunities for business growth.
• Collaborated with other departments to ensure effective execution of strategies.
• Created presentations to showcase strategy results, insights, and recommendations.
• Gathered feedback from stakeholders and used it to inform strategic decisions.
• Identified key metrics to measure the success of initiatives and campaigns.
• Led cross-functional teams in brainstorming sessions to develop innovative solutions.
• Monitored progress against goals and adjusted plans as needed.
• Prepared reports outlining findings from data analysis efforts.
• Recommended new approaches based on best practices in the industry.

Contract engagements to provide EHR systems implementation and optimization support.

• Developed project plans and timelines, assigning tasks to team members and tracking progress.
• Identified risks and created mitigation strategies for successful project completion.
• Coordinated meetings between stakeholders to ensure alignment on objectives and outcomes.
• Facilitated communication among internal teams and external vendors to develop a cohesive strategy.
• Created detailed reports of project status, budgeting, scheduling, and resource utilization.

Client: Conifer, Chicago, IL

Client: CGH Medical Center, Sterling, IL

Client: Tifton Regional Medical Center, GA

Client: Asquam Regional Hospital, NH

Client: Palmetto Health, SC

Client: Gila Medical Center, NM.

• Led and supported client engagements, primarily Cerner solutions during implementations, optimization post-go-live, and scoped and planned out projects for third-party add-ons.
• Managed budgeting and financial planning processes for the organization.
• Recruited, trained, supervised, evaluated and mentored staff members.
• Collaborated with senior leadership to set long-term objectives for the company.
• Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
• Identified opportunities for improvement in operational performance metrics.
• Conducted regular meetings with department heads to review progress on strategic initiatives.
• Developed policies and procedures to ensure compliance with corporate standards.
• Reviewed internal reports and identified areas of risk or potential cost savings.
• Coordinated resources across departments to maximize productivity levels.
• Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
• Analyzed customer feedback data to identify trends in product performance or customer service issues.

Client: Dubai Health Authority, UAE, Dubai, UAE

Client: UnitingCare Health, Brisbane, Queensland Australia

Client: Tenet Healthcare, Houston, TX

Client: Martin Luther King, Jr. Community Hospital, Compton, CA

• Hybrid contract roles
• We successfully supported contract engagement for healthcare I.T
• Conversions, upgrades, and optimizations.
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• Developed project plans and budgets to ensure successful completion of projects.
• Managed multiple projects simultaneously, ensuring deadlines were met and objectives achieved.
• Scheduled regular meetings with stakeholders to review project status, discuss changes or issues, and develop solutions.
• Monitored progress of projects, identified risks and problems, and determined corrective action when needed.
• Assisted in the preparation of quarterly reports on project performance for management review.
• Provided guidance and direction to team members throughout the duration of each project cycle.
• Worked closely with cross-functional teams such as engineering, marketing, sales, finance to meet objectives efficiently.
• Identified opportunities for process improvements that would increase efficiency in completing projects.
• Coordinated with third-party vendors regarding delivery dates and quality control standards for materials ordered.
• Implemented strategies designed to improve overall customer experience while reducing cost associated with new product launches.

Client: Catholic Health Initiatives, Denver, CO

Client: Health Language, Denver, CO

Client: Indian Health Service, Denver, CO

Client: TRICARE, Denver, CO

Client: Natural Resources Conservation Service, Denver, CO

• Chief Information Officer at the Naval Hospital on the island of Guam

• Regional Programs Director for Tricare regions 3/15

• Transitioned TRICARE 11 terabyte Ins claims data warehouse into a Federal Enterprise Computing Center.

• National Security Affairs Security Officer creating and implementing I.S. policies and safeguards

• Scoping and pricing of medical contracts requirement for federal government project

• Implemented COTS solutions such as two-factor authentication using a Common Access Card

• Analyzed, planned, and coordinated all I.T. growth, disaster recovery, and upgrades

• Designed and implemented a system that decreased echocardiogram reads from 57 days to 27 hours.

• DISA Security Manager certified

• Chaired chapter seven for a JCAHO survey that contributed to the facilities' score of 97%.

• Led the strategy to refresh 514 computers across 132 locations in four states to enable CACs.

• Worked with the C suite on all strategic and tactical issues for healthcare information systems

• Managed 1000 end devices, 51 information systems that supported the facilities, and 600 staff

• Architected the first Telemedicine ENT surgery from Guam to Bethesda, Md.

• Created a comprehensive system of policies and procedures for the use of information technology throughout the organization.
• Managed IT staff resources to ensure that projects were completed on time and within budget.
• Provided leadership in the development of integrated information systems and technology solutions.
• Analyzed data to identify trends, problems, and opportunities for improvement in IT operations.
• Developed and implemented strategies for effective information management systems.
• Collaborated with other departments to identify new ways to leverage existing technologies or develop innovative solutions for business objectives.
• Evaluated potential vendors for software and hardware acquisitions to determine best fit for organizational needs.
• Negotiated contracts with vendors to secure competitive pricing on hardware and software purchases while ensuring service level agreements were met.
• Conducted regular reviews of the IT infrastructure architecture in order to recommend improvements and upgrades as needed.
• Monitored industry trends in order to stay abreast of emerging technologies that could benefit the organization.
• Maintained awareness of cyber security threats and implemented appropriate measures to protect against such threats.
• Established an enterprise-wide disaster recovery plan including backup processes, system redundancy plans, and protocols for restoring services after outages.
• Reviewed performance metrics regularly in order to track progress towards desired outcomes for IT projects or initiatives.
• Audited internal systems periodically to identify areas where efficiency can be improved or costs reduced.
• Served as a liaison between technical teams, executive leadership, outside vendors, customers, partners, and other stakeholders.
• Resolved complex technical issues quickly by providing creative solutions based on industry best practices.
• Designed training programs for end users regarding proper use of hardware and software tools available within the organization.
• Coordinated cross-functional teams from various departments during large scale projects involving multiple stakeholders.
• Actively sought feedback from all levels of employees in order to improve customer service levels associated with IT support functions.
• Oversaw IT staff and general system maintenance.
• Customized technology systems to fit company needs.
• Provided guidance on strategic decisions related to technology investments that would maximize return on investment.
• Trained 52 members of IT team in proper procedures.
• Consistently tested and developed strategies to improve information flow throughout organization.
• Monitored changes and updates in technology systems.
• Orchestrated high-level IT vendor relationships, selecting voice, data and other providers in addition to verifying and maintaining advantageous service level agreements.
• Fostered collaboration and development of new practices by business leaders.
• Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.