Kirk Coleman Jr
Richmond,Virginia
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Lead
Carvana
01.2022 - Current
- Manage vehicle inventory
- Communicate with members of management to repair or reject inventory
- Frequently inspected production area to verify proper equipment operation.
- Review and approve recognized physical and mechanical defects of arriving inventory
- Lead a team of production associates
- Train and develop associates using Quality Control standards and complete repairs effectively and efficiently
- Achieve or exceed inventory production goals
- Ensure maintaining a safe and injury free area
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
Team Lead
Walmart
01.2021 - 01.2022
- Assist with the hiring of potential candidates
- Control and oversee payroll management
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Monitored daily sales reports to track progress toward goals, identifying opportunities for improvement or corrective action as needed.
- Increased sales revenue by implementing promotional strategies and upselling techniques.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Zone Manager
Lowe's
01.2010 - 01.2021
- Assist internet, phone, and in store consumers
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Delivered consistent results under tight deadlines by prioritizing tasks efficiently in accordance with business goals.
- Optimized zone layouts for maximum space utilization and minimized handling times.
- Removing barriers, addressing inefficiencies, and enabling staff to delighting our customers.
- Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.
- Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
- conducting safety walks, reporting hazards, training and monitoring staff, and understanding all safety and lifting requirements.
- Supported store manager, adjusting sales goals and processes for each department based on zone metrics and company objectives.
- Boost sales through strategic merchandising initiatives, such as promotional events or product bundling offers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Field Technician
Dish Network
01.2006 - 01.2009
- Install communication satellite dishes
- Offer information regarding various products and upsell customers to achieve better sales and margin.
Education
Advanced High School Diploma -
Hermitage High School
Richmond, VASkills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Workplace Safety
- Schedule Management
- Complaint resolution
- Operations Management
- Employee Evaluation
- Forklift Operation Expertise
Certification
- Power Equipment Certified and Trainer
Referencesavailable
References upon request
Timeline
Team Lead
Carvana
01.2022 - Current
Team Lead
Walmart
01.2021 - 01.2022
Zone Manager
Lowe's
01.2010 - 01.2021
Field Technician
Dish Network
01.2006 - 01.2009
Advanced High School Diploma -
Hermitage High School
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