Kirk Hauer

Work History

Area General Manager

Industrious LLC

Minneapolis , MN

12.2021 - Current

Responsible for business growth for nine locations in Minneapolis, Kansas City, Toronto, and Philadelphia.
Led a team of 24 employees ranging from operations, sales, and facilities.
Led first International launch into Canada.
Finished FY22 with occupancy growth of 27% was led through strategic partnerships and marketing initiatives.
Established a retention campaign that led to 3.2% member turnover compared to the company average of 6.3%.
The highest member company NPS score for FY22 at 85 compared to the company score of 68.
As a team, we grew revenue by 33% in FY22.
We managed to cut yearly costs by $1,000 while still growing revenue by 33%.
We established a vital partnership with Canada's largest women's career platform. With a total marketing spend of zero out-of-pocket costs.
We established an essential partnership with Canada's largest LGBTQ+ talent agency. With a total marketing spend of zero out-of-pocket costs.
Host monthly networking events for real estate professionals, the Hispanic Chamber of commerce, Cocktail mixing classes, and other community organizations.
Took over an area with a negative EBITDA and finished positive in the last five months of FY22.
Responsible for generating roughly 40% of the sales pipeline.
Responsible for a total year $40k marketing budget with a total yearly spend of less than $10k.
Host monthly mentoring calls to help Member Experience Managers scale a local marketing plan through brand partnerships.
Worked with multiple landlord owners and investment companies to build brand value and trust.

General Manager

JC Penney Co Inc.

St Cloud , MN

09.2019 - 12.2021

Implemented operational strategies and effectively built customer and employee loyalty.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Developed and implemented strategies to increase sales and profitability.
Collaborated with cross-functional teams to develop innovative solutions.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Field Manager

Enjoy Technology Inc.

Minneapolis , Minnesota

06.2018 - 03.2019

Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Defined clear targets and objectives and communicated to other team members.
Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Led targeted training programs to educate staff on product benefits and service capabilities.

Sales Manager

Best Buy Co Inc.

Minneapolis, MN

09.2016 - 06.2018

Conducted performance reviews yearly and quarterly, offering praise and recommendations for improvement.
Reviewed job applications to identify, vet and recommend optimal candidates.
Developed targeted strategies to locate and onboard specific candidate types, meeting short- and long-term business objectives.
Shadowed employees to determine accurate description of duties and skills required for each position.
Coached team on effective upselling and cross-selling methods.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Maintained high levels of organization in store by directing customers and replenishing merchandise.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Acted as point of contact for vendor collaboration for contracted services.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Senior Manager/Project Manager

Apple Inc.

Cupertino, CA

08.2013 - 08.2016

Made information about projects, corporate strategies and upcoming projects available to stakeholders on quarterly newsletter
Developed long-term business strategy by using customer feedback to identify necessary process improvements
Took active role in company growth by consistently providing quality customer service to promote growth and retention
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
Developed 10 executive presentations and reports to facilitate project evaluation and process improvement
Drove team success through shared vision and recognition of quality performance
Defined clear targets and objectives and communicated to other team members
Coached 100 sales associates/technical experts in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings to 81 NPS
Managed budget implementations, employee reviews, training, schedules
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
Managed multiple projects effectively in demanding environment with tight deadlines.
Resolved problems, improved operations and provided exceptional service.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Summary

Overview

Work History

Area General Manager

General Manager

Field Manager

Sales Manager

Senior Manager/Project Manager

Skills

Timeline

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