Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

KIRK DOVER

Columbus,Ohio

Summary

Accomplished Manager successful in all facets of sales, procurement, and marketing operations and leading employees. Lengthy background encompassing everything from problem resolution, business development, customer relations, to shipping expert. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.

Overview

23
23
years of professional experience

Work History

Sr. Sourcing Analyst

Ohio Department Of Commerce
03.2024 - Current
  • Achieved cost savings by identifying and offering bidding to new suppliers.
  • Streamlined procurement processes for improved efficiency and reduced lead times.
  • Managed multiple sourcing projects simultaneously, ensuring timely completion within budget constraints.
  • Evaluated supplier proposals against defined criteria, selecting the best-fit options for organizational needs.
  • Analyzed spend data to identify potential areas for cost savings through consolidation or process improvements.
  • Facilitated clear communication with partnering divisions throughout sourcing lifecycles.
  • Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
  • Implemented best practices and process improvements to boost supply chain performance.
  • Used analytical models and mathematical analysis to create and maintain key performance metrics.
  • Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
  • Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
  • Identified, selected, and maintained logistic suppliers and achieved optimum costs and service qualities.
  • Maintained effective and lasting vendor relationships through steady communication, collaboration, and intelligent questioning skills.
  • Utilized software to order, track and invoice product shipments.
  • Managed database of vendor details and pricing information to maintain organization.
  • Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
  • Provided accurate and up-to-date records of leading procurement procedures.

Shipping Manager/ Store Manager

Surplus World Inc;
05.2019 - 03.2024
  • Streamlined shipping processes by implementing efficient packing and tracking systems.
  • Reduced order errors with thorough quality control checks before dispatching shipments.
  • Optimized warehouse layout for increased productivity, resulting in faster order fulfillment times.
  • Implemented inventory management software to monitor stock levels and prevent product shortages.
  • Developed strong relationships with suppliers and carriers, ensuring timely delivery of shipments.
  • Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
  • Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
  • Evaluated vendor contracts, leading to improved service agreements and cost savings on shipping supplies.
  • Maintained compliance with all regulatory requirements regarding transportation of hazardous materials.
  • Improved workflow efficiency through the implementation of cross-training programs within the shipping department.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and USPS shipping companies.
  • Collaborated with manufacturing and supply chain management.
  • Conducted research to address shipping errors and packaging mistakes.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Stacked and stored storage bins to keep warehouse /mailroom clean and organized.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Pulled, verified, and packaged items for shipment.
  • Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
  • Determined most cost-effective procedures and routes for shipments.
  • Lead team of 4 employees packaging, palletizing and shipping up to 500 orders per day.
  • Negotiated favorable freight rates with carriers, leading to reduced transportation costs.
  • Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
  • Managed budget allocation for shipping expenses, consistently staying within established financial targets.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Worked with sales managers to drive and monitor sales prospecting.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Held responsibility for both profits and losses of business.
  • Oversaw marketing communications, advertising and events.
  • Developed and maintained knowledgeable and productive team of employees.

Manager

Surplus World Inc;
02.2001 - 03.2024
  • Perform all opening and closing procedures.
  • Control costs and optimized spending via restructuring of budgets for labor, packaging, inventory purchasing and technology upgrades.
  • Develop and maintain relationships with customers and suppliers through account development.
  • Assess supplier quality to maintain tight cost controls and maximize business operational performance.
  • Raise performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Apply customer feedback to develop process improvements and support long-term business needs.
  • Establish and update work schedules to account for changing staff levels and expected workloads.
  • Maintain or exceed financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Interview , hire and train all new employees.
  • Compile data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Solicit new customers via telephone or email.
  • Accomplish multiple tasks within established timeframes.
  • Handle all facets of employee scheduling.
  • Constantly studying and keeping up with current market trends.
  • Approve regular payroll submissions for employees.
  • Evaluate employees' strengths and assigned tasks based upon experience and training.
  • Adjust job assignments and schedules to keep pace with business needs, factoring in processes, employee knowledge and customer demands.
  • Record inventory sales into organization's weekly and monthly income report.
  • Organize & budget all employee outings.
  • Retain accounts by addressing potential cancellations and offering solutions to maintain account status.
  • Oversee, adjust and maintain all vendor specific procurement analysis reports.
  • Exceed team goals and collaborate with staff members to implement customer service initiatives.
  • Resolve customer complaints while prioritizing customer satisfaction and loyalty.
  • Resolve all buyer message complaints.
  • Assume ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Boost sales by managing client correspondence, tracking records and utilizing data communications.
  • Assisted organization with transitioning from paper invoicing to Infotouch point-of-sale system, which has resulted in maximum efficiency.
  • Receive and process UPC data with handheld inventory computer.
  • Create and review all invoices to maintain accuracy while working with customers or vendors to answer questions and address payment issues.
  • Implement policies to reduce cost and eliminate waste.
  • Evaluate supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Develop and maintain relationships with suppliers/ vendors to build outstanding trust and rapport.
  • Inventory and budget all shipping supplies.
  • Negotiate procurement contracts by working closely with internal and external contacts.
  • Review and issue blanket purchase orders after choosing ideal vendor and drive procurement process.
  • Organize receipts, purchases and documentation of shipping goods, packaging, and materials.
  • Source vendors, build relationships and negotiate pricing, shipping costs, and payment terms.
  • Coordinate paperwork, update spreadsheets and inventory records.
  • Receive inbound phone calls from vendor field reps and potential new accounts.
  • Work closely with vendors to ensure product safety when shipping hazardous materials.
  • Purchase new products and oversee inventory stocking and availability.
  • Drive to packaging facility to pick up materials and save on delivery costs.
  • Monitor and report on transportation costs and properly filed shipping documents.
  • Set up local and domestic shipments according to postal regulations.
  • Oversee all marketing efforts for Amazon Seller Central, including price adjustments, communications, and advertising.
  • Assign shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
  • Maintain positive relationships with representatives of UPS, FedEX, and USPS.
  • Review paperwork and collaborate with administrators to resolve invoicing and shipping problems.
  • Investigate and adopt optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs.
  • Prepare shipping documents and invoices, processed payments and field client questions via e-mail or phone call.
  • Use Amazon Marketplace platform to schedule more than 150 daily pickups and over 1500 weekly deliveries.
  • Train employees to promote familiarity with company products and shipping variables.
  • Repeatedly achieve 99.7% or higher on-time shipment rate.
  • Coordinate storage areas to optimize materials movements and minimize labor hours.
  • Orchestrate routing by producing accurate shipping documentation and package labels.
  • Conduct counts and audits of inventory to identify and resolve discrepancies in records.
  • Build and manage inventory for resale via online platforms.
  • Discuss intellectual property restrictions with store owner and to stay educated on policies.
  • Answer customer questions about products and services, helped locate merchandise and promoted key items.
  • Processes accurate credit, debit, and cash sales transactions for more than 200 customer orders per day.
  • Listen to customer needs and desires to identify and recommend optimal products.
  • Stock merchandise, clearly labeling items, and arranging according to size or color.
  • Provide exceptional service and pleasant shopping experiences to retail customers.
  • Manage all cash register operations, including scanning items, processing payments and issuing receipts.
  • Keep documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Check prices and calculate totals for accurate invoice processing.
  • Coordinate collect and maintain vendor and organizational records.
  • Work closely with team members to understand supply needs and bring levels within desired tolerances.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

High School Diploma -

Westerville North
Westerville, OH
05.1999

Skills

  • Managerial duties
  • Policies and procedures
  • Strategic planning
  • Sales and marketing
  • Amazon Seller Central
  • Microsoft Word
  • Microsoft Excel
  • Infotouch POS
  • Clerical duties
  • Procurement processes
  • Vendor evaluation
  • Data Entry
  • Order Fulfillment
  • Shipping procedures
  • Warehouse Operations
  • Inventory Management
  • Shipment Tracking

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved requisitions which led to faster purchase order processing.
  • Documented and resolved blocking alerts which led to faster requisition processing.

Timeline

Sr. Sourcing Analyst

Ohio Department Of Commerce
03.2024 - Current

Shipping Manager/ Store Manager

Surplus World Inc;
05.2019 - 03.2024

Manager

Surplus World Inc;
02.2001 - 03.2024

High School Diploma -

Westerville North

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KIRK DOVER