Summary
Overview
Work History
Education
Skills
Timeline
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Kirk Gibson

Whitestown,IN

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

9
9
years of professional experience

Work History

General Manager of Operations/Sales Manager

Altums Garden Center
Carmel, IN
11.2018 - 10.2023
  • Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
  • Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
  • Resolved escalated customer service issues in a timely manner.
  • Collaborated with marketing team to develop promotional campaigns for products or services.
  • Coordinated with other departments to ensure successful delivery of services.
  • Developed and implemented operational policies and procedures to improve efficiency.

General Manager

Crazy Mountain Brewery Taproom
Denver, CO
03.2016 - 10.2018
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Bar Manager

World Of Beer
Denver, CO
07.2015 - 07.2016
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.

Bartender

World Of Beer
Denver, CO
07.2014 - 07.2015
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Processed payments accurately and efficiently with POS system.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Education

Bachelor of Arts - Business Administration And Management

Regis University
Denver, CO
12-2015

Skills

  • Staff Development
  • Business Analysis
  • Operations Management
  • Program Administration
  • Schedule Management
  • Sales Tracking
  • Customer Service Management
  • Adaptability and Flexibility
  • Staff Management
  • Business Leadership
  • Problem-Solving
  • Teamwork and Collaboration

Timeline

General Manager of Operations/Sales Manager

Altums Garden Center
11.2018 - 10.2023

General Manager

Crazy Mountain Brewery Taproom
03.2016 - 10.2018

Bar Manager

World Of Beer
07.2015 - 07.2016

Bartender

World Of Beer
07.2014 - 07.2015

Bachelor of Arts - Business Administration And Management

Regis University

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Kirk Gibson