Kirk Gurney

- developed training programs for youth hockey

- personal ice hockey trainer

-organized, scheduled and executed hockey camps

-hired and trained staff

-negotiated ice rental pricing

• Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
• Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
• Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
• Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
• Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
• Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
• Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Increased franchise revenue by implementing effective marketing strategies and promoting customer loyalty programs.
• Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business.
• Developed and executed local advertising campaigns to attract new customers and increase brand visibility within the community.

• Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
• Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
• Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
• Created and monitored promotional approaches to increase sales and profit levels.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Ensured compliance with industry regulations while maintaining ethical business practices at all times.
• Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
• Implemented efficient operational processes to optimize productivity and resource allocation.
• Navigated company through regulatory landscapes, ensuring compliance with all industry standards and laws.
• Boosted team productivity and morale through leadership development programs and regular feedback sessions.
• Built and maintained strong, cohesive team by recruiting top talent and fostering supportive work environment.