Identified market trends by conducting regular competitor analysis.
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Consulted with customers to assess needs and propose optimal solutions.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Developed business plan, processes and procedures to provide superior Investment Advice to customers.
Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Implemented effective financial management practices, improving cash flow and profitability.
Courtesy Clerk
Safeway
09.2023 - 12.2024
Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Helped customers take merchandise out of store and loaded items into vehicles.
Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Returned unwanted items to correct store locations and restocked shelves.
Collected more than 300 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Overnight Stocker and Receiver
Raley's
06.2019 - 09.2023
Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
Optimized endcap displays for increased sales potential while adhering to company guidelines for product presentation standards.
Streamlined receiving processes by quickly unpacking shipments, verifying contents against invoices, and properly documenting discrepancies.
Ensured proper storage of perishable items, adhering to company guidelines and food safety regulations.
Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
Increased overall store cleanliness by sweeping, mopping, and dusting during overnight shifts.
Maximized available floor space for merchandising through efficient backroom organization and inventory maintenance procedures.
Aided in loss prevention efforts through diligent monitoring of incoming shipments and accurate recordkeeping.
Maintained up-to-date knowledge of current sales promotions, ensuring relevant products were prominently displayed for maximum visibility.
Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Inspected merchandise and sent damaged pieces for repair before shipment.
Stocked designated items on shelves, end caps and displays.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Kept work areas neat, clean and free from debris.
Moved cardboard, plastic ties, and other debris from unboxing to trash.
Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Stocked shelves to match planogram images and instructions.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Labeled products, rotated stock and fronted merchandise for appealing display.
Interacted with guests in friendly and knowledgeable way.
Greeted store customers and discussed needs.
Managed timely and effective replacement of damaged or missing products.
Moved merchandise using forklifts, pallet jacks and hand trucks.
Updated pricing by changing labels and signage for short-term promotions and final clearances.
Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Warehouse Worker
FedEx
01.2016 - 08.2019
Loaded, unloaded, and moved material to and from storage and production areas.
Consistently lifted materials weighing as much as 75 pounds.
Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Bachelor of Arts - History
San Diego State
San Diego
06-1988
No Degree - History
Cal-State Fullerton
Fullerton, CA
06-1983
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Timeline
Courtesy Clerk
Safeway
09.2023 - 12.2024
Overnight Stocker and Receiver
Raley's
06.2019 - 09.2023
Warehouse Worker
FedEx
01.2016 - 08.2019
Owner, Operator EEH Investments, LLC
Self-Employed Investment Advisor
09.1988 - Current
Bachelor of Arts - History
San Diego State
No Degree - History
Cal-State Fullerton
Similar Profiles
Lizeth SantiagoLizeth Santiago
Client Service Specialist (Marketing Coordinator) at Regency Investment AdvisorClient Service Specialist (Marketing Coordinator) at Regency Investment Advisor