Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirk Halloran

Memphis,Tennessee

Summary

Experienced Director of Operations proficient in managing restaurant operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.

Overview

10
10
years of professional experience

Work History

Operating Partner

Swanky's Taco Shop / Cheffie's Cafe
09.2024 - Current
  • Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
  • Optimized supply chain management, reducing costs and increasing reliability of deliveries.
  • Oversaw recruitment efforts selecting top talent contributing to a diverse workforce capable of addressing complex business challenges.
  • Facilitated cross-functional collaboration among teams from different departments contributing to better project outcomes.
  • Improved overall customer satisfaction through timely and effective problem resolution.
  • Negotiated contracts with vendors, securing favorable terms that contributed to cost savings without compromising on quality or timeliness of deliveries.
  • Reviewed internal workflows regularly to identify bottlenecks for proactive improvements leading to increased productivity.
  • Led a high-performing team, fostering an environment of collaboration and continuous improvement.
  • Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
  • Developed and implemented comprehensive training programs for staff, resulting in improved productivity levels.
  • Implemented quality control measures to ensure consistent delivery of products or services.
  • Set and implemented promotional strategies to drive business growth.
  • Recruited and hired qualified candidates to fill vacancies.
  • Managed budgets and financial performance, ensuring cost-effective allocation of resources.

Operations Manager

Dave & Buster's
04.2023 - 04.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Facilitated smooth collaboration between departments through clear communication channels.

Director of Operations

Swanky's Taco Shop / Cheffie's Cafe
12.2019 - 04.2023
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with general managers to implement new procedures and corrective actions to improve quality.
  • Defined, implemented and revised operational policies and guidelines.
  • Monitored overall workflow and administrative processes to keep operations running smoothly.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Provided documentation of processes to comply with regulations and company policies.
  • Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
  • Increased sales by 10% by establishing goals, overseeing performance, and cost management.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised daily operations of multi-million dollar restaurant operations.
  • Established and maintained new vendor and catering accounts.
  • Regularly maintained sub 60% prime cost.
  • Drafted invoices for completed work.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Kitchen Manager

Strano By Chef Josh
04.2018 - 12.2019
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Oversaw food preparation and monitored safety protocols.
  • Maximized quality assurance by completing frequent line checks.

Market Manager

Bite Squad
04.2019 - 11.2019
  • Traveled to customer sites to demonstrate products, answer questions and perform on-boarding
  • Performed daily market reports covering all metrics
  • Crafted weekly schedules for over 250 drivers with limited availability in two separate zones.
  • Interviewed upwards of 50 drivers per week.
  • Processed all employee on-boarding. Including work verification, MVR,and background checks.
  • Installed over 50 new accounts in my time with the company.
  • Maintained over 300 accounts.
  • Coordinated with lead tech drivers to maintain working service with all accounts.
  • Kept constant communication with dispatch via Slack.
  • Received, and issued all company objectives using Taskmeister.
  • Kept regular inventory of all company property.
  • Processed over 100 corrective action forms while working closely with HR to maintain compliance with company and state regulations including up to termination forms.
  • Canvased to local hospitals, hotels, and other local establishments to help promote brand awareness across the Memphis area.

General Manager

Jet's Pizza
04.2017 - 01.2018
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Catering Manager

Baby Jack's BBQ
08.2015 - 04.2017
  • Handled catering scheduling, ordered food and planned events.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Hired and trained both permanent and temporary staff members.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Helped general management develop prices based on inventory costs and portion sizes.

Education

GED -

Brighton High School
Brighton, TN

Skills

  • Performance Monitoring and Evaluation
  • Hiring and Onboarding
  • Records Organization and Management
  • Program Optimization
  • Mathematical Calculation and Reasoning
  • Sales Promotion
  • Originality and Creativity
  • Problem Anticipation and Resolution
  • Department Oversight
  • Business Leadership
  • Management Training
  • Budgetary Reviews

Timeline

Operating Partner

Swanky's Taco Shop / Cheffie's Cafe
09.2024 - Current

Operations Manager

Dave & Buster's
04.2023 - 04.2024

Director of Operations

Swanky's Taco Shop / Cheffie's Cafe
12.2019 - 04.2023

Market Manager

Bite Squad
04.2019 - 11.2019

Kitchen Manager

Strano By Chef Josh
04.2018 - 12.2019

General Manager

Jet's Pizza
04.2017 - 01.2018

Catering Manager

Baby Jack's BBQ
08.2015 - 04.2017

GED -

Brighton High School

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