Office365
Kirk Hermsen
Human Resources
Bloomington,WI
Summary
Enthusiastic in People Operations eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of HR and Personal and training in Customer Service. Motivated to learn, grow and excel in HR.
Overview
2
2
Certificates
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Medical Records Field Reviewer
Change Healthcare
Bloomington, WI
Mar.2017 - Current
- Processed patient admission and discharge documentation.
- Reviewed charts and flagged incomplete or inaccurate information.
- Sorted materials and filed according to guidelines.
- Input data into computer programs and filing systems.
- Obtained patient releases for dissemination of information.
- Responded to materials requests and retrieved necessary information.
- Audited records for accuracy.
- Received and processed medical records requests.
- Adhered to all facility, company and legal guidelines.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Received and routed medical records.
Warehouse Operative
Home Depot
Bettendorf , IA
Jun.2013 - Sep.2013
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Loaded, unloaded and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Checked packages and merchandise for damage and notified vendors.
- Used forklifts and pallet jacks to relocate products.
- Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
- Operated RF scanners to track merchandise and verify contents of containers.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
Customer Service Associate
LiveOps & Expertplanet & Sykes
Bettendorf, IA
Jan.2011 - May.2013
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Helped average of 300 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Provided basic technical support for clients on wide range of [Type] company products.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Boosted sales revenue by skillfully promoting diverse Beach Body and other health food and vacation options.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Described and explained details about Beach Body options to inform customers and guide purchasing decisions.
Customer Care Professional
JCPenney
St.Peters MO & Dubuque IA, IA
Aug.2003 - May.2007
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Entered customer data into company databases, including demographics and preferences.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Leveraged sales expertise to promote home department sales and capitalized on upsell opportunities.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
- Assisted call-in customers with questions and orders.
- Developed client rapport by promptly processing requests and resolving financial discrepancies.
- Helped average of 500 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Increased customer satisfaction ratings by 95% by solving problems promptly and to customer expectations.
- Described and explained details about [Product or Service] options to inform customers and guide purchasing decisions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Educated customers on promotions to enhance sales.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Education
Bachelor of Science - Business Administration Emphasis Human Resources
Southern New Hampshire University
Manchester, NH Aug.2019 - Apr.2021
Associate of Applied Science - Internet Administration For The Computer Analysis
Northeast Iowa Community College
Peosta, IA Sep.2005 - Jun.2008
Skills
Medical terminology understanding
undefinedAccomplishments
ACADEMIC PROJECT EXPERIENCE
- Managed a simulated business using strategic planning by analyzing data that reflected customer buying criteria to forecast future sales and adjust marketing promotions; leading to an increase in market share for the simulation
- Performed market research to develop a business plan for a fictional company; promoting a new product to a targeted audience to drive consumer awareness and investment potential
- Generated blog content utilizing WordPress to present assignments on marketing objects and the benefits of social media platforms including Facebook, Instagram, and Pinterest
- Generated blog content utilizing WordPress to present assignments on marketing objects and the benefits of social media platforms including Facebook, Instagram, and Pinterest
Affiliations
SSHRM
Additional Information
Motivated, hard worker, looking to start a new career in People Operations. Just need someone to give me a chance. Thank you.
Software
Adobe Photoshop
Thunderbird & Email
Google Drive
Adobe Premier
Zoom & Skype & Facebook
FTP
Certification
Certified Nursing Assistant
Interests
Troubleshooting
Fixing things like computers
Customer Service
Finding the right person for the right job
Helping others
Problem Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Medical Coding and Billing Certificate from Penn Foster and former Certified Nursing Assistant
Received a certificate in medical coding and billing from Penn Foster University. I was a registered CNA in Wisconsin and Iowa. I am certified as a CNA in the state of Illinois.
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Bachelor of Science - Business Administration Emphasis Human Resources
Southern New Hampshire University
Aug.2019 - Apr.2021
Medical Records Field Reviewer
Change Healthcare
Mar.2017 - Current
Certificate in Medical Coding and Billing
08-2015
Certified Nursing Assistant
12-2013
Warehouse Operative
Home Depot
Jun.2013 - Sep.2013
Customer Service Associate
LiveOps & Expertplanet & Sykes
Jan.2011 - May.2013
Associate of Applied Science - Internet Administration For The Computer Analysis
Northeast Iowa Community College
Sep.2005 - Jun.2008
Customer Care Professional
JCPenney
Aug.2003 - May.2007
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