Kirk Hermsen
HOLMEN,Wisconsin
Summary
Dynamic professional with extensive experience at United Parcel Service, excelling in driver management and customer communication. Proven track record in enhancing operational efficiency and maintaining data accuracy. Recognized for exceptional problem-solving skills and a commitment to safety compliance, driving significant improvements in team performance and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Sort Supervisor
United Parcel Service
Holmen, USA
05.2022 - Current
- Fix timecards
- Field phone calls from drivers and customers on package issues
- Dispatching drivers, assisting drivers, and customers
- Handle driver, customer questions, comments, and concerns
- Lock Building at night and wrap up the day
- Nightly paperwork regarding statistics for the day
- Yard check
- Decor Report
- Check every Van and trailer coming and mark accordingly
- Feeder Report
- Unjam conveyor belt
- Send nightly e-mails to management regarding local sort
- Know and enforce all rules like bend with legs not back and look for signs of dehydration
Field Reviewer
Change Healthcare
Nashville, USA
02.2016 - Current
- Uphold HIPAA regulations by maintaining patient confidentiality to ensure security of information being processed
- Review 70+ patient medical records per day to ensure data quality while liaising with care providers, hospitals and insurance companies to confirm patient information; maintaining a 95% accuracy rate.
- Collaborate professionally with company advocate to determine equipment needs to meet the demands of the projects; leading to an increase in productivity
Delivery Courier
Main Point Logistics LLC
Sun Prairie, USA
09.2021 - 01.2022
- Load delivery van
- Inspect delivery van
- Courier delivery
- Vehicle maintenance
- Careful driving and safety
- Amazon
Customer Care Professional
Home Depot
Bettendorf, USA
12.2010 - 04.2014
- Demonstrated product expertise by making recommendations to customers that were tailored to their specific needs; increasing potential add-on and upselling opportunities
- Actively collaborated with colleagues and managers to ensure consistent communication while upholding a strong understanding of company values to maintain customer satisfaction
Customer Care Professional
JC Penney
Saint Charles, USA
07.2003 - 04.2007
- Drove customer satisfaction by identifying their unique needs to offer incentivized sales and cost-effective options
- Effectively train new employees on best practices and operating procedures reducing the amount of time necessary for onboarding and increasing retention rates
- Received customer care professional award for going above and beyond for customers in St. Charles, MO & received employee of the month honors in Dubuque, IA
Education
Master of Business Administration - Marketing
Southern New Hampshire University
Manchester, NH08.2024
Bachelor of Science - Business Administration, Human Resources
Southern New Hampshire University
Manchester, NH04.2021
Associate of Applied Science - Internet Administration for the Computer Analysis
Northeast Iowa Community College
Peosta, IA05.2008
Skills
- Microsoft Office 365
- Job description development
- Benefit negotiations
- Business plan development
- Information confidentiality
- Employee training
- Data entry
- Interpersonal communication
- Customer service
- Dispatching drivers
- Driver management
- Timecard verification
- Customer communication
- Safety compliance
- Data accuracy
- Customer relationship management
- Team collaboration
- Quality assurance
- Problem solving
- Conflict resolution
- Attention to detail
- Warehouse operations
- Performance monitoring
- Process improvement
- Sorting techniques
- Records maintenance
- Warehouse safety
- Speed and accuracy
- Reliability and punctuality
- Production deadline management
- Equipment troubleshooting
- Materials handling and transport
- Damaged goods handling
- Workflow management
- Cost reduction
- Problem-solving aptitude
- Mentoring and training
- Interpersonal skills
- Materials management
- Safety management
Affiliations
The Society for Human Resource Management (SHRM), 06/19, Present
Academic Project Experience
- Authored fictional job descriptions ranging from entry level to c-level roles by performing labor market research to identify position responsibilities and qualifications designed to attract qualified candidates.
- Analyzed proposals for a mock Union benefit negotiation to determine effective strategies to advocate for employees and negotiate a higher spending allowance to obtain new equipment and work supplies.
- Managed a simulated business using strategic planning to forecast future sales; adjusting marketing and employment strategies; leading to an increase in revenue for the simulation.
- Performed market research to develop a business plan for a fictional company; promoting a new product to a targeted audience to drive consumer awareness.
Key Skills And Qualifications
- Microsoft Office 365
- Job Description Development
- Benefit Negotiations
- Business Plan Development
- Information Confidentiality
- Employee Training
- Data Entry
- Interpersonal Communication
- Customer Service
Timeline
Sort Supervisor
United Parcel Service
05.2022 - Current
Delivery Courier
Main Point Logistics LLC
09.2021 - 01.2022
Field Reviewer
Change Healthcare
02.2016 - Current
Customer Care Professional
Home Depot
12.2010 - 04.2014
Customer Care Professional
JC Penney
07.2003 - 04.2007
Master of Business Administration - Marketing
Southern New Hampshire University
Bachelor of Science - Business Administration, Human Resources
Southern New Hampshire University
Associate of Applied Science - Internet Administration for the Computer Analysis
Northeast Iowa Community College