Kirk Hill
Layton,UT
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Experience in ordering for retail business. Highly skilled in store operations. Experience in successfully running a smooth and efficient freight flow program. A long track record of exceeding sales goals, customer service experience and driving company programs meant to drive sales and customer experiences.
Overview
20
20
years of professional experience
Work History
Shift Manager
Good Earth Markets
05.2025 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new team members on operational procedures and customer service standards.
- Coordinated shift schedules to optimize staff coverage and enhance productivity.
- Monitored inventory levels, facilitating timely restocking and reducing product shortage
- Open and close store
- Receive freight and put away
- Match and price invoices
Painters Assistant
Enterprise Painters
06.2024 - 04.2025
- Filled cracks and breaks in surfaces of plaster articles with putty and epoxy compounds.
- Covered surfaces with drop cloths, masking tape and paper during painting.
- Maintained painting equipment by cleaning paint guns, hoses and other equipment with paint solvent.
Shift Manager
9 Star Chevron
07.2021 - 08.2024
- Monitored inventory levels, facilitating timely restocking and reducing product shortages.
- Implemented process improvements that streamlined service delivery and increased customer satisfaction.
- Resolved customer inquiries and complaints promptly, maintaining high service quality standards.
- Collaborated with management to develop strategies for enhancing team performance and efficiency.
- Conducted regular safety inspections, ensuring compliance with company policies and regulations.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Opened and closed the store
- Ordered for store when needed
Bed Bath and Beyond
Store Manager
09.2005 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Hired and trained new employees
- Oversaw and headed all operations of the store including training, freight flow, profitablility, ordering, customer services standards, driving sales by selling and merchandising
Education
High School Diploma -
South Fremont
St. Anthony, ID05-1998
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Stockroom management
Timeline
Shift Manager
Good Earth Markets
05.2025 - Current
Painters Assistant
Enterprise Painters
06.2024 - 04.2025
Shift Manager
9 Star Chevron
07.2021 - 08.2024
Bed Bath and Beyond
Store Manager
09.2005 - 02.2021
High School Diploma -
South Fremont