Kirk Hutchinson
Fountaintown,IN
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 17 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Service Technician
Advantage Engineering Inc.
Greenwood, IN
05.2022 - Current
- Diagnosed and resolved technical issues in field equipment to ensure optimal performance.
- Conducted routine maintenance and inspections to uphold safety standards and equipment reliability.
- Implemented best practices for equipment repair, reducing downtime and increasing operational efficiency.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
Service Technician/ Lead Installer
JR Wortman
Morristown, IN
01.2021 - 05.2022
- Fostered relationships with internal and external customers.
- Managed, fixed and maintained up-to-date knowledge on systems.
- Commissioned third-party vendors and technicians to augment on-site technical support assets.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Planned, scheduled and delegated daily work to team of employees.
- Maintained accurate records of all malfunctions, installations, and service calls according to guidelines.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Implemented, configured and optimized safety standards.
Field Supervisor/Service Technician
ARS Rescue Rooter
Indianapolis, IN
05.2020 - 12.2020
- Discussed and recommended service options with customers and explained costs involved.
- Managed all on-site and off-site installation, repair, maintenance and test tasks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
Service Technician
Peterman Heating And Cooling
Greenwood, IN
04.2016 - 05.2020
- Documented all changes and actions in computer-based tracking system.
- Diagnosed and troubleshot problems, repairing and restoring equipment to peak performance.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Developed detailed maintenance schedules for equipment to maximize equipment lifetimes.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Assisted team members with equipment troubleshooting and diagnostics.
- Explained diagnostic findings to customers and outlined repair or service options.
- Demonstrated increased knowledge of company products and equipment.
- Exceeded company goals selling air quality products.
Service Technician
Broad Ripple Service
Indinapolis, IN
09.2015 - 03.2016
- Documented all changes and actions in computer-based tracking system.
- Serviced equipment for expedient repair and minimal downtime.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Developed detailed maintenance schedules for equipment to maximize equipment lifetimes.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Assisted team members with equipment troubleshooting and diagnostics.
- Explained diagnostic findings to customers and outlined repair or service options.
- Demonstrated increased knowledge of company products and equipment.
Service Technician
DNA Heating And Cooling
Shelbyville, IN
03.2015 - 09.2015
- Documented all changes and actions in computer-based tracking system.
- Serviced equipment for expedient repair and minimal downtime.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Assisted team members with equipment troubleshooting and diagnostics.
- Explained diagnostic findings to customers and outlined repair or service options.
- Facilitated maintenance team training procedures to align with company standards.
- Inspected equipment to diagnose operational issues.
Sale Technician
Summer Heating And Cooling
Indianapolis, IN
06.2014 - 03.2015
- Determined maintenance requirements and assigned repairs to qualified employees.
- Realigned production plans to boost productivity without dramatically increasing costs.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Meticulously tracked all parts and devices used on each service call.
- Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.
- Completed job reports and logs immediately following service calls.
- Utilized control mechanisms and hands-on procedures to operate machines.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Increased sales by offering advice on purchases and promoting additional products.
Lead Installer/Service Technician/Field Supervisor
ARS Rescue Rooter
Indianapolis, IN
09.2009 - 07.2014
- Evaluated systems according to predetermined checklist and noted issues.
- Documented all changes and actions in computer-based tracking system.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Serviced equipment for expedient repair and minimal downtime.
- Demonstrated increased knowledge of company products and equipment.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Trained customer employees and managers on machine use and maintenance.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
- Inspected equipment to diagnose operational issues.
Education
High School Diploma -
Southwestern High School
Shelbyville, IN05-2008
Skills
- Schematics Interpretation
- Issue Analysis
- Team Leader
- Team Management
- System Testing
- Written/Verbal Communication
- Repair services
- Troubleshooting
- Residential construction
- Assembly and production
- HVAC systems
- Performance improvement
- Safety and compliance
Certification
- EPA Certified
- NATE Certified (Expired)
- HEE Certified
Timeline
Service Technician
Advantage Engineering Inc.
05.2022 - Current
Service Technician/ Lead Installer
JR Wortman
01.2021 - 05.2022
Field Supervisor/Service Technician
ARS Rescue Rooter
05.2020 - 12.2020
Service Technician
Peterman Heating And Cooling
04.2016 - 05.2020
Service Technician
Broad Ripple Service
09.2015 - 03.2016
Service Technician
DNA Heating And Cooling
03.2015 - 09.2015
Sale Technician
Summer Heating And Cooling
06.2014 - 03.2015
Lead Installer/Service Technician/Field Supervisor
ARS Rescue Rooter
09.2009 - 07.2014
High School Diploma -
Southwestern High School