KIRK JOHNSTON
ROSEHILL,TX
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Fixed Operations Manager
Mercedes Benz Houston North
01.2019 - 01.2024
- Run daily reports on gross turnovers and true turnovers.
- Review data on weekly basis to fill rate statistics and stock order performance.
- Checking that on hand counts are correct in DMS against loss sales.
- Daily meetings with Parts Manager to review ledgers and make any necessary adjustments on analysis.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
Health and General Lines Insurance Agent
Kelley Insurance Agency
02.2016 - 12.2018
- Licensed agent focusing on life insurance policies
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Obtained underwriting approval by completing application for coverage.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Utilized CRM software to manage client relationships.
- Met with customers to provide information about available products and policies.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
Outside Sales Representative
Hilquip, Inc.
12.2010 - 01.2016
- Represented products for maintenance supply in oilfield, automotive and trucking industries.
- Worked with customers to fill supply and inventory needs.
- Attend monthly sales and marketing meetings.
- Exceeded monthly sales targets and quotas consistently.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Quoted prices, credit terms and other bid specifications.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Retention Specialist
Time Warner
04.2003 - 08.2010
- Worked with customers by developing custom promotions to retain business.
- Winners Circle award winner in 2005 for top retention rate in the nation.
- Asked to develop and present retention campaigns to corporate in annual strategy and development conference.
- Worked with Showtime vender rep to incorporate vender promotions into retention sales.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted service strategies to meet them.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
Data Entry Administrator
Litton Loan Servicing
08.2001 - 03.2003
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Collated and organized data entry documents into filing systems for easy access.
- Checked for accuracy by verifying data and records.
Education
Associate of Arts -
Cy-Fair College
Cypress, TX05.2011
Skills
- Financial Analysis
- Process Improvement
- Project Management
- Quality Assurance
- Conflict Resolution
- Problem Solving
- Customer Service
- Data Analysis
- Sales Tracking
- Customer Retention
Certification
- Texas State Licenses - General Lines/Health
Timeline
Fixed Operations Manager
Mercedes Benz Houston North
01.2019 - 01.2024
Health and General Lines Insurance Agent
Kelley Insurance Agency
02.2016 - 12.2018
Outside Sales Representative
Hilquip, Inc.
12.2010 - 01.2016
Retention Specialist
Time Warner
04.2003 - 08.2010
Data Entry Administrator
Litton Loan Servicing
08.2001 - 03.2003
Associate of Arts -
Cy-Fair College
- Texas State Licenses - General Lines/Health
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