Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kirk Lassen

Clinton

Summary

Motivated and detail-oriented professional with a recent Property & Casualty Insurance License and a strong foundation in customer service, team management, and IT fundamentals. Adept at building client relationships, resolving issues efficiently, and maintaining professionalism under pressure. Eager to launch a career in the insurance industry by leveraging communication skills, problem-solving ability, and work ethic in a dynamic agency environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Kitchen Manager

Pica Chica
Clinton
10.2020 - Current
  • Directed daily operations, incorporating staff oversight, inventory management, and vendor collaboration.
  • Handled customer complaints with professionalism and empathy, maintaining client satisfaction.
  • Managed financial transactions and tracked performance metrics in a high-volume environment.

Server

Buffalo Wild Wings
Danbury
01.2019 - 12.2019
  • Delivered fast, accurate service in a high-pressure setting while building strong rapport with guests.
  • Trained new staff on customer engagement and policy compliance.
  • Demonstrated adaptability and conflict resolution in a dynamic team setting.

Sales Associate

J. Crew
Danbury
02.2016 - 12.2018
  • Assisted customers with inquiries, processed returns, and resolved complaints with professionalism.
  • Maintained detailed transaction records and followed store policy protocols.
  • Collaborated with team members to achieve sales goals and targets.

Intern

Old Saybrook Police Department
Old Saybrook
05.2015 - 08.2015
  • Assisted in administrative tasks including data entry, filing, and dispatch communications.
  • Observed structured procedures and compliance protocols, relevant to regulated insurance processes.

Education

Justice And Law

Western Connecticut State University
Danbury, CT
01-2018

Skills

  • Property & Casualty Insurance Knowledge (Licensed in CT)
  • Customer Relationship Management
  • Claims and Policy Understanding (Foundational)
  • Microsoft Office & Data Entry

Certification

  • Licensed in Property & Casualty Insurance – State of Connecticut, 2025

Timeline

Kitchen Manager

Pica Chica
10.2020 - Current

Server

Buffalo Wild Wings
01.2019 - 12.2019

Sales Associate

J. Crew
02.2016 - 12.2018

Intern

Old Saybrook Police Department
05.2015 - 08.2015

Justice And Law

Western Connecticut State University

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