Kirk Lavigne
Constable,NY
Summary
Dynamic business leader with a proven track record at Lavigne's IGA, excelling in client engagement and operational efficiency. Successfully increased customer satisfaction through innovative strategies and effective team oversight. Skilled in inventory management and employee development, fostering a collaborative environment that drives growth and enhances service quality.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Owner/Partnership Manager
Lavigne's IGA
05.2000 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Improved team productivity by introducing innovative project management tools and techniques.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Led team of [Number] to cultivate relationships with internal groups and current and potential partner organizations.
Meat Cutter
Hannaford Supermarket
02.1998 - 06.1999
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
- Educated customers on different cuts of meat and cooking techniques, enhancing their overall experience.
- Demonstrated expertise in deboning various types of meats efficiently while maintaining highest levels of precision and quality control.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Increased customer satisfaction by providing exceptional service during peak hours in a fast-paced environment.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Disassembled and properly cleaned meat-cutting machines, avoiding contamination.
- Managed waste and disposal to comply with environmental regulations and minimize waste.
- Trained new employees on proper meat-cutting techniques and safety measures.
- Set up displays and stocked shelves with fresh meats, rotating stock for quality.
- Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
- Promoted new meat options to offer customers unique and appealing choices.
Finance Manager
Harrelson Ford, Mazda
07.1996 - 01.1998
- Reviewed documentation and identified financial discrepancies where applicable.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Strengthened internal controls through regular audits and adherence to regulatory requirements.
- Complied with established internal controls and policies.
- Supported financial director with special projects and additional job duties.
Store Manager
Lavigne and Sons Llc
06.1989 - 06.1996
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
No Degree -
North Country Community College
Malone, NY01-1992
No Degree - Business Management
Suny Canton
Canton, NY01-1990
High School Diploma -
Franklin Academy
Malone, NY06-1989
Skills
- Client engagement
- Operational efficiency in small businesses
- Collaborative networking abilities
- Clear and concise communication
- Team oversight
- Employee development
- Effective leader
- Goal setting
- Inventory management
- Business leadership
- Employee motivation
- Delegating work
Accomplishments
- Supervised team of 50+ staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner/Partnership Manager
Lavigne's IGA
05.2000 - Current
Meat Cutter
Hannaford Supermarket
02.1998 - 06.1999
Finance Manager
Harrelson Ford, Mazda
07.1996 - 01.1998
Store Manager
Lavigne and Sons Llc
06.1989 - 06.1996
No Degree -
North Country Community College
No Degree - Business Management
Suny Canton
High School Diploma -
Franklin Academy
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