Kirk Lennard
Charlestown,IN
Summary
Professional with strong background in claims management, prepared to make significant impact. Skilled in assessing and processing claims accurately, resolving complex issues, and ensuring customer satisfaction. Effective team collaborator with focus on achieving results and adapting to changing needs. Known for analytical thinking, communication skills, and attention to detail.
Overview
11
11
years of professional experience
Work History
Claims Representative
Social Security Administration, SSA
10.2017 - Current
- Assisted customers with claim inquiries and provided clear information on processes.
- Processed claim documentation to ensure timely resolution of customer issues.
- Learned and utilized claims management software to track and manage cases efficiently.
- Collaborated with team members to streamline claims processing workflows.
- Followed up with customers on unresolved issues.
- Researched policy details to address customer questions accurately and promptly.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Checked documentation for accuracy and validity on updated systems.
Emissions Technician
Veolia Environmental
06.2015 - 09.2016
- Conducted emissions testing and analysis to ensure compliance with environmental regulations.
- Operated and maintained advanced monitoring equipment for accurate data collection.
- Collaborated with cross-functional teams to develop strategies for emissions reduction initiatives.
- Continually expanded knowledge of evolving emissions technology, staying at the forefront of industry advancements to better serve clients and uphold environmental standards.
- Trained junior technicians on safety protocols and operational procedures for emissions management.
- Led investigations into emissions discrepancies, developing corrective actions to prevent future occurrences.
- Managed challenging customer interactions professionally, resolving concerns regarding failed tests or misunderstood regulations.
- Assisted clients in understanding the importance of regular emissions testing for both regulatory compliance and environmental stewardship.
- Increased customer satisfaction rates with friendly, knowledgeable service during every interaction.
- Safeguarded the health of local communities by diligently enforcing state-mandated emissions requirements for all tested vehicles.
- Kept up-to-date on current industry standards and best practices through ongoing professional development opportunities.
Environmental Technician Waste Management
Cwm Envrionmental
08.2014 - 05.2015
- Conducted environmental assessments to ensure compliance with federal and state regulations.
- Implemented waste management protocols, reducing hazardous waste disposal costs.
- Maintained and calibrated monitoring equipment for accurate data collection and reporting.
- Trained junior technicians on safety procedures and best practices in environmental sampling.
- Ensured safe storage of chemicals through careful organization, labeling, and containment practices within designated areas.
- Participated in regular safety meetings to promote a culture of environmental stewardship and workplace safety within the organization.
- Contributed to the preparation of environmental impact assessments for various projects, ensuring regulatory requirements were met.
- Prepared summaries and charts by testing and gathering samples and summarizing findings.
- Performed emergency response activities, tank cleaning and equipment decontamination.
- Promoted company sustainability initiatives through regular employee training and awareness programs.
- Assisted in the development of site-specific Environmental Management Plans to reduce potential impacts on natural resources.
- Assisted in the development and implementation of company-wide environmental policies and procedures, ensuring consistency across all operations.
- Conducted hazardous waste management operations, ensuring safe and compliant disposal.
- Distributed permits, closure plans or cleanup plans.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL11-2013
Skills
- Experienced with Microsoft Office applications
- Collaborative teamwork
- Data interpretation
- Collaborative decision-making
- Collaborative communication skills
- Organized file management
- Availability for varied schedules
Timeline
Claims Representative
Social Security Administration, SSA
10.2017 - Current
Emissions Technician
Veolia Environmental
06.2015 - 09.2016
Environmental Technician Waste Management
Cwm Envrionmental
08.2014 - 05.2015
Bachelor of Science - Criminal Justice
American InterContinental University
Similar Profiles
STEPHANIE SCHEFFESTEPHANIE SCHEFFE
Claims Technical Expert at Social Security Administration (SSA)Claims Technical Expert at Social Security Administration (SSA)
Petita ChevalierPetita Chevalier
Technical Expert at Social Security Administration, SSATechnical Expert at Social Security Administration, SSA
Tonya WareTonya Ware
Benefit Authorizer at Social Security Administration, SSABenefit Authorizer at Social Security Administration, SSA
Sara NovakSara Novak
Vice President at Triangle Talent, LLCVice President at Triangle Talent, LLC
Zoe JacksonZoe Jackson
Barista at TargetBarista at Target