Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirk Luman

Bradenton

Summary

Senior Service Center Manager at Arrow Exterminators with a strong track record in operational efficiency and team performance enhancement. Proficient in inventory management and customer relationship management, ensuring high standards of quality assurance. Expertise in problem resolution and communication, leading to improved service delivery outcomes.

Overview

19
19
years of professional experience

Work History

Sr Service Center Manager

Arrow Exterminators
Bradenton
09.2011 - Current
  • Managed daily operations of service center, enhancing team performance and efficiency.
  • Oversaw scheduling and dispatching of technicians for timely service calls.
  • Ensured compliance with safety protocols and industry regulations consistently.
  • Maintained accurate records of customer interactions and transactions for analysis.
  • Developed inventory management processes to optimize stock levels effectively.
  • Coordinated with sales teams to address customer concerns in a timely manner.
  • Implemented quality control measures to uphold service delivery standards.
  • Trained new employees on product knowledge and customer service techniques.

General Contractor

KM Custom Builders, Inc.
Venice
03.2006 - 09.2011
  • Managed project budgets and timelines for residential construction projects.
  • Coordinated subcontractors and vendors to ensure timely project completion.
  • Developed construction schedules and organized daily work assignments.
  • Inspected work quality to ensure standards met client specifications.
  • Prepared detailed cost estimates based on labor, material, equipment, overhead costs and other related expenses.
  • Negotiated contracts with suppliers and vendors to secure competitive prices.

Education

Computer Science

University of Florida
Gainesville, FL

Digital Business Management

Gardner-Webb University
Boiling Springs, NC

Computer and Information Sciences

St Johns Jr College
Palatka, FL

Skills

  • Service and inventory management
  • Scheduling and optimization
  • Quality assurance
  • Customer relationship management
  • Project management
  • Budget oversight
  • Problem resolution
  • Effective communication
  • Performance assessment
  • Team collaboration
  • Operational excellence
  • Leadership development

Timeline

Sr Service Center Manager

Arrow Exterminators
09.2011 - Current

General Contractor

KM Custom Builders, Inc.
03.2006 - 09.2011

Computer Science

University of Florida

Digital Business Management

Gardner-Webb University

Computer and Information Sciences

St Johns Jr College

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