Kirk Lyksett
Baldwin,WI
Summary
Effective and personable communicator with 31 years of experience in the housing industry and 13 years experience in training staff on software programs. Tenacious problem solver with a curious mind. Great communication skills that are based on integrity and honesty and lead to building customer relationships that are positive and long lasting.
Overview
22
22
years of professional experience
Work History
Assistant Housing Manager
Public Housing Agency of the City of St. Paul
Saint Paul, MN
07.2012 - 11.2023
- Trained all new and recently promoted employees on the Property Management software.
- Acted as the department expert and help desk on the Property Management software program.
- Organized meetings with tenants to discuss rental agreements and lease renewals.
- Conducted quarterly trainings for residents moving from our multi-family housing properties to our single family scattered site properties.
- Conducted regular inspections of housing units to ensure compliance with safety regulations.
- Provided support to tenants during move-in and move-out processes, including collecting security deposits and completing lease paperwork.
- Resolved tenant complaints regarding noise, parking, or other issues in a timely manner.
- Addressed any violations of policy or code by issuing warnings or taking appropriate action when necessary.
- Advised tenants on their rights and responsibilities as outlined in applicable laws and regulations.
- Collaborated with legal counsel on drafting eviction notices for non-compliant tenants.
- Obtained quotes from contractors for repair work to maintain property.
Housing Manager
Public Housing Agency of the City of St. Paul
Saint Paul, MN
07.2001 - 09.2012
- Organized and scheduled regular inspections of all units in the building.
- Resolved tenant disputes through mediation or arbitration when necessary.
- Trained all new and recently promoted employees on the Property Management software.
- Acted as the department expert and help desk on the Property Management software program.
- Conducted quarterly trainings for residents moving from our multi-family housing properties to our single family scattered site properties.
- Provided guidance to staff members regarding tenancy issues such as eviction proceedings or lease violations.
- Prepared monthly reports highlighting key metrics such as occupancy rates or delinquency rates.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Responded to resident complaints and coordinated with contractors to perform necessary repairs on units.
- Supervised on-site staff including clerical, service providers, housing specialists and assistant managers.
- Obtained quotes from contractors for repair work to maintain property.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Reviewed physical structures for unusual deterioration or mismanagement to report to facilities and operations management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Education
Bachelor of Arts - Mass Communications/Public Relations
University of Minnesota - Twin Cities
Minneapolis, MN12-1992
Skills
- Property Management
- Tenant Relations
- Interpersonal Communication
- Problem-Solving Abilities
- Employee Training
Affiliations
- Vice President, St. Croix Central School Board, 2002-21
- Vice President, Cooperative Educational Service Agency (CESA) #11, 2003-11
Timeline
Assistant Housing Manager
Public Housing Agency of the City of St. Paul
07.2012 - 11.2023
Housing Manager
Public Housing Agency of the City of St. Paul
07.2001 - 09.2012
Bachelor of Arts - Mass Communications/Public Relations
University of Minnesota - Twin Cities
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