Kirk Martin

Developed trong business relationships with customers by maintaining open communication with customers, and by quickly and effectively resolving problems

Ensures compliance with established policies and procedures including but not limited to safety (HACCP, OSHA) personnel, security, pest control and shrink control.

Reviews financial and operational reports and takes necessary actions based on report results.

Directs subordinates to ensure timely and accurate management of all warehouse operations including safety, sanitation, shelf labels, inventory, merchandising, receiving, stocking, stacking position, order pulling, shipping and in store customer service.

Defines the service standards and the operational mission of the branch, communicates it to the employees and monitors activities in order to meet the goals of the branch.

Maximizes all sales opportunities by ensuring high levels of customer service by ensuring proper scheduling of the workforce while meeting budgetary guidelines.

Manages selection, annual performance appraisals and professional development of all Management level personnel.

Directly supervises and manages department managers.

Coaches managers on employee relation issues such as new hires, transfers, promotions, demotions and any disciplinary action including termination.

Maintains communication with the Corporate Offices to ensure compliance with company policies and procedures as well as state and federal laws and regulations.

Reviews inventory on a regular basis to ensure that the inventory is correct and the products are in-house

Completes and processes necessary reports and paperwork accurately and timely.

• Employee management: Scheduling, training, and supervising employees
• Inventory: Managing inventory and ordering merchandise
• Sales: Setting sales goals
• Customer service: Helping customers and providing support in escalated situations
• Workflow: Implementing procedures and managing the overall workflow
• Following direction: Taking direction from the general manager

Staffing: Recruiting, hiring, training, supervising, and appraising staff

Operations: Managing budgets, maintaining financial records, and ensuring compliance with legal requirements

Customer service: Responding to customer complaints and comments, and ensuring standards for quality and customer service are met

Inventory: Managing stock levels and making decisions about inventory control

Planning: Analyzing sales figures, forecasting future sales, and interpreting trends

Events: Organizing special promotions, displays, and events

Communication: Acting as a liaison between the store support center and employees, and maintaining an open forum of exchange