KIRK NARBONA
Jamaica,Ny
Summary
Principled Asset Protection Manager with comprehensive understanding of security and surveillance systems, bookkeeping, and workplace supervision. Offering several years of experience with proven integrity. Ready to take on a long-term position and bring honesty and meticulous observation skills.
Overview
15
15
years of professional experience
Work History
Asset Protection Manager
Macy's
Brooklyn, NY
09.2023 - Current
- Developed strategies for reducing losses due to theft, fraud or vandalism.
- Responded promptly and appropriately to customer complaints concerning issues related to asset protection.
- Provided guidance and assistance in resolving disputes between customers or employees.
- Participated in external law enforcement initiatives targeting organized retail crime rings.
- Implemented policies and procedures related to asset protection operations.
- Established relationships with local law enforcement agencies for mutual benefit when dealing with criminal activity.
- Conducted audits of store inventory to detect any discrepancies in stock levels.
- Maintained up-to-date knowledge of applicable laws, regulations, policies, procedures, techniques and trends pertaining to asset protection.
- Investigated suspicious activities that may lead to internal and external fraud or theft.
- Created reports summarizing findings from investigations into potentially fraudulent activities.
- Performed regular inspections of stores to ensure adherence to company guidelines regarding safety practices.
- Trained personnel on proper asset protection procedures and techniques.
- Conducted investigations of shoplifting incidents and employee theft cases.
- Monitored security systems such as CCTV cameras, alarm systems, access control systems and other safety equipment.
- Developed effective partnerships with vendors supplying products used by the organization's Asset Protection team.
- Collaborated with other departments within the organization on projects involving asset protection.
- Coordinated efforts between multiple locations when responding to large scale incidents involving assets or property damage.
- Analyzed data from the loss prevention system to identify areas of risk or potential shrinkage.
- Ensured compliance with federal, state and local laws and regulations relating to asset protection.
- Represented region at corporate office town hall meetings.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Identified and resolved crime cases in partnership with local law enforcement agencies.
- Achieved decrease in incidents.
- Implemented customer and associate safety protocol to promote asset security.
- Participated in securing program special projects to aid division with better practice delivery.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
- Drafted and documented security procedures, policies and standards.
Area Loss Prevention Manager
Sephora USA
New York, Ny
09.2020 - Current
- Accountable for the protection of company assets through detection, apprehension and prosecution of shoplifters and dishonest associates
- Worked with store personnel to identify inventory shortage opportunities and recommended solutions
- Conducted audits and oversaw compliance initiatives regarding physical security standards (EAS systems, perimeter alarms, locks, doors, etc.)
- Created reports on theft cases, recoveries and store incidents
- Recovered assets and made safe apprehensions following company policies
- Utilized company tools to audit policy and procedures related to internal controls and communicate findings to immediate supervisor as well as store leadership team
- Assisted in training and development of loss prevention staff
- Trained the store's leadership teams on how to handle difficult and deescalated customer issues
- Worked with store management on completing operational audits and ensured that store physical security standards are maintained
- Conducted investigations for inventory, cash shortage and breach of company policies and procedures.
- Conducted store visits to evaluate compliance with company policies and procedures related to loss prevention.
- Monitored daily shrinkage, identified root causes of losses, and recommended corrective actions.
Loss Prevention Manager
Barneys New York
New York, Ny
06.2017 - 02.2020
- Train, develop and manage company's security associates
- Maintain operating systems, such as; incident reporting systems, audits, alarms, and CCTV
- Promote and maintain a high level of security performance, morale and safety awareness
- Train store management and associates in loss prevention policies and procedures
- Communicate all security issues to loss prevention department leadership
- Anticipate potential loss prevention and safety related issues to assist in development of response plans
- Participate in threat assessments and develop action plans to reduce vulnerability and impact potential of security breaches
- Participate in the maintenance of the company's business recovery plan and business impact analysis
- Work with local law enforcement to investigate and resolve external incidents
- Oversees security operations to include security management of multiple selling floors, stockrooms and other public areas of the store
- Monitor POS exception reports and follow up on significant exceptions
- Perform internal store audits to include selected store physical inventories
- Enhance security systems and processes by making recommendations and implementing directives in executing changes.
- Conducted investigations into suspected internal and external theft cases, including interviewing personnel and witnesses.
- Monitored store surveillance systems to identify potential shoplifting incidents.
Loss Prevention Supervisor
Banana Republic
New York, Ny
09.2013 - 06.2017
- Accountable for the protection of company assets through detection, apprehension and prosecution of shoplifters and dishonest associates
- Worked with store personnel to identify inventory shortage opportunities and recommended solutions
- Conducted audits and oversaw compliance initiatives regarding physical security standards (EAS systems, perimeter alarms, locks, doors, etc.)
- Created reports on theft cases, recoveries and store incidents
- Recovered assets and made safe apprehensions following company policies
- Utilized company tools to audit policy and procedures related to internal controls and communicate findings to immediate supervisor as well as store leadership team
- Assisted in training and development of loss prevention staff
- Trained the store's leadership teams on how to handle difficult and deescalated customer issues
- Worked with store management on completing operational audits and ensured that store physical security standards are maintained
- Conducted investigations for inventory, cash shortage and breach of company policies and procedures
- Worked with ORC manager to identify and combat external crime rings.
- Maintained security systems, including surveillance cameras, access control systems, and alarm systems.
Loss Prevention Supervisor
Marshall's Inc
Queens, Ny
07.2012 - 09.2013
- Accountable for the protection of company assets through detection, apprehension and prosecution of shoplifters and dishonest associates
- Worked with store personnel to identify inventory shortage opportunities and recommended solutions
- Conducted audits and oversaw compliance initiatives regarding physical security standards (EAS systems, perimeter alarms, locks, doors, etc.)
- Created reports on theft cases, recoveries and store incidents
- Recovered assets and made safe apprehensions following company policies
- Utilized company tools to audit policy and procedures related to internal controls and communicate findings to immediate supervisor as well as store leadership team
- Assisted in training and development of loss prevention staff
- Trained the store's leadership teams on how to handle difficult and deescalated customer issues
- Worked with store management on completing operational audits and ensured that store physical security standards are maintained
- Conducted investigations for inventory, cash shortage and breach of company policies and procedures
- Worked with ORC manager to identify and combat external crime rings.
- Conducted investigations and interviewed witnesses to determine the cause of loss incidents.
Loss Prevention Lead
Loehmanns
Queens, Ny
08.2009 - 06.2012
- Accountable for the protection of company assets through detection, apprehension and prosecution of shoplifters and dishonest associates
- Worked with store personnel to identify inventory shortage opportunities and recommended solutions
- Conducted audits and oversaw compliance initiatives regarding physical security standards (EAS systems, perimeter alarms, locks, doors, etc.)
- Created reports on theft cases, recoveries and store incidents
- Recovered assets and made safe apprehensions following company policies
- Utilized company tools to audit policy and procedures related to internal controls and communicate findings to immediate supervisor as well as store leadership team
- Assisted in training and development of loss prevention staff
- Trained the store's leadership teams on how to handle difficult and deescalated customer issues
- Worked with store management on completing operational audits and ensured that store physical security standards are maintained
- Conducted investigations for inventory, cash shortage and breach of company policies and procedures
- Worked with ORC manager to identify and combat external crime rings.
Education
Associate Degree in Auto Mechanics -
New York Automotive And Diesel Institute
08.2012
High School Diploma -
John Bowne High School
06.2004
Skills
- Microsoft Office, Microsoft
- Excel, Kronos Timekeeping
- Investigations
- Theft Prevention
- Policy Development
- Property Patrol
- Safety Promotion
- Witness Interviews
- Law Enforcement Collaboration
- Asset Protection
- Staff Training
- Loss Prevention Expertise
- Inventory Control
- Security Systems Expertise
- Retail Theft Investigations
- Interviews and Interrogations
- Incident Reporting
- Surveillance systems
- Internal Audits
- Certified Protection Professional
- Access Control
- Data Analysis
- Action plan development
- Security management
- Loss prevention strategies
- Risk Management
- Team Training
- Regulatory Compliance
- Bookkeeping knowledge
- Self Motivation
- Written Communication
- Reliability
- Relationship Building
- Multitasking
- Problem-Solving
- Excellent Communication
- Shoplifter detention
- Organizational Skills
- Teamwork and Collaboration
- Vendor Relations
- Retail theft investigations
- Professionalism
- Decision-Making
- Cost Reduction
- Analytical Thinking
- Interviews and interrogations
- Loss prevention expertise
- Loss prevention goals monitoring
- Security systems expertise
Timeline
Asset Protection Manager
Macy's
09.2023 - Current
Area Loss Prevention Manager
Sephora USA
09.2020 - Current
Loss Prevention Manager
Barneys New York
06.2017 - 02.2020
Loss Prevention Supervisor
Banana Republic
09.2013 - 06.2017
Loss Prevention Supervisor
Marshall's Inc
07.2012 - 09.2013
Loss Prevention Lead
Loehmanns
08.2009 - 06.2012
Associate Degree in Auto Mechanics -
New York Automotive And Diesel Institute
High School Diploma -
John Bowne High School
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