Kirk Overdijking
Naples,FL
Summary
Proven Barista at Coffee Club Holdings LLC, adept in espresso machine operation and inventory management, enhanced customer satisfaction through efficient service and a friendly demeanor. Trained new employees, significantly reducing waste and optimizing stock levels. Excelled in a team environment, demonstrating strong cash handling and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Barista
Coffee Club Holdings LLC
2013.01 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Used POS system to total customer purchases and receive payment by cash, credit, debit and voucher.
- Opened and closed register by counting money, separating charge slips, balancing drawers and making deposits.
- Trained new employees on POS system usage, cashier responsibilities, and store policies for smooth integration into the team environment.
- Reduced waste by monitoring portion sizes, practicing proper food storage techniques, and managing inventory accurately.
- Increased overall efficiency by assisting in the preparation of food items and maintaining proper inventory levels.
- Supported team members during peak hours, multitasking between various roles as needed.
- Maintained compliance with local health codes through regular cleaning schedules and strict adherence to sanitation guidelines in all areas of the establishment.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Processed orders and sent to kitchen employees for preparation.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
Education
High School Diploma -
Estero High School
Estero, FL05.2015
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- POS System Operation
- Inventory Management
- Drink customization
- Food Preparation
Timeline
Barista
Coffee Club Holdings LLC
2013.01 - Current
High School Diploma -
Estero High School
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