Kirk Quintin
Suffield,CT
Summary
Raytheon Technologies - Senior Aftermarket Manager
Collins Aerospace - Aftermarket Spares Delivery Manager
United Tech Aerospace Systems - Business & Policies Procedure Manager
Hamilton Sundstrand - Purchasing Manager
Hamilton Sundstrand - Industrial Manager
Hamilton Sundstrand - Operations Support Supply Chain Manager
Overview
11
11
years of professional experience
Work History
Customer Performance Manager
Collins Aerospace
Windsor Locks, CT
03.2018 - 07.2020
- Introduced higher standards for customer service and increased efficiency by streamlining operations in multiple military repair centers. Improved delivery performance of 54% OTD to 92% OTD.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Developed documentation and quarterly reviews identifying process gaps, recommendations and project plans for 5 repair centers. Coordinate3d project plans with site managers and tracked to closure.
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Assisted customers with navigating internal delivery date systems to obtain satisfactory outcomes.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Created customer support strategy to increase customer retention.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Aftermarket Spares Delivery Senior Manager
Collins Aerospace
Windsor Locks, CT
02.2015 - 02.2018
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
- Monitored and controlled inventory, encompassing daily production, workflow and distribution.
- Updated system information, making appropriate changes to documentation.
- Managed team of 10 , overseeing multi-regional sales plans.
- Managed multiple, large-scale projects across 38 sites.
Aftermarket Industrial Senior Manager
Collins Aerospace
Windsor Locks, CT
01.2013 - 01.2015
- Managed inventory encompassing daily production, workflow and distribution. Managed team to plan and forecast spare part requirements for 52,000 active parts and 15,000 forecasted stock items. Customer fill rate of 98% for forecasted items.
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
- Analyzed competitive incentive data and evaluated impact data had on marketplace.
- Directed multiple entry into services teams to keep projects prioritized, driven and properly scheduled
- Customers included Boeing, Airbus, United
- Monitored and controlled inventory, encompassing daily production, workflow and distribution.
Aftermarket Spares Deliver Assurance Manager
Hamilton Sundstrand
Windsor Locks, CT
03.2009 - 02.2013
- Established governance, organization and management structure to meet program protocols.
- Assessed existing policies and procedures to meet goals and objectives and encourage on-time reviews.
- Developed workflow applications to facilitate document review and revision processes.
- Conducted analysis and corrective actions to facilitate incident investigations. Resolved over 95% of customer reported incidents within customer agreed to resolution timeframe
- Supervised corrective actions and improvement plans and developed reporting mechanisms to supply briefings to management.
- Collaborated with multiple global organizations to develop and implement policies, procedures and performance measures.
- Spearheaded efforts to develop evaluation and measure performance to drive outcomes for goal attainment.
- Completed inventory of policies, procedures and program plans to develop document hierarchy.
- Monitored operations metrics to deliver regular reporting to senior leadership.
Education
MBA - Business Admin / Operations / Finance
American International College
Springfield, MABBA - Business Management
American International College
Springfield, MASkills
- Decision Making
- Interdepartmental Collaboration
- Relationship Building
- Performance Evaluations
- Staff Training and Development
- Customer Complaint Resolution
- Problem Solving
- Operating Procedures and Policies
- Customer Service
- Operations Management
- Business Analytics
- Change Management
- ACE Associate Certification - Process improvement, lean, Six Sigma
- Value Stream Mapping - Process Improvement events
- Facilitator for Lean events
- Extensive background in Continuous Process improvements
Timeline
Customer Performance Manager
Collins Aerospace
03.2018 - 07.2020
Aftermarket Spares Delivery Senior Manager
Collins Aerospace
02.2015 - 02.2018
Aftermarket Industrial Senior Manager
Collins Aerospace
01.2013 - 01.2015
Aftermarket Spares Deliver Assurance Manager
Hamilton Sundstrand
03.2009 - 02.2013
MBA - Business Admin / Operations / Finance
American International College
BBA - Business Management
American International College
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