Kirk Sam
IT Manager
Powder Springs,GA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Desktop Support Team Lead
Allied Digital Services
Atlanta, GA
10.2019 - Current
- Oversaw daily performance of computer systems and immediately responded to escalated issues to keep network up and running.
- Coordinated ongoing technical training and personal development classes for staff members.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Assisted test engineers with technical troubleshooting and analysis of test-bed configurations for hardware, software and information assurance issues or functionality.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
IT Support Engineer
Priority Ambulance
Austell, GA
03.2018 - 03.2019
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Mobile wireless routers.
- Monitored systems in operation and input commands to troubleshoot areas.
- Collaborated with colleagues in both domestic and international support facilities.
IT Analyst
Purpose Built Schools
Atlanta, GA
06.2017 - 03.2018
- Resolved malfunctions with systems and programs through troubleshooting.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided support for networking protocols and characteristics.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Systems Analyst
Gov Juan Luis Hospital
Christiansted, VI
07.2014 - 02.2017
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Resolved malfunctions with systems and programs through troubleshooting.
- Planned and designed system improvements to meet changing demands.
- Performed root cause analysis to diagnose system faults.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Developed web applications for deployment on Intranet platforms and sites.
- Incorporated database technologies such as relational databases, SQL and MySQL into Intranet project.
IT Consultant
Culturetechvi
Frederiksted, VI
12.2012 - 02.2017
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Instructed proposal team in use of computer software graphical elements, page design and aesthetic standards.
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Coded websites using HTML, CSS, JavaScript and jQuery languages.
Education
Master of Science - Information Technology
Colorado Technical University
Colorado Springs, CO 11.2016 - 08.2018
Skills
Training and Development
Organization and Time Management
Problem-Solving
Analytical and Critical Thinking
Project Management
Teamwork and Collaboration
Certification
CAPM - Certified Associate in Project Management
Timeline
Desktop Support Team Lead
Allied Digital Services
10.2019 - Current
IT Support Engineer
Priority Ambulance
03.2018 - 03.2019
IT Analyst
Purpose Built Schools
06.2017 - 03.2018
Master of Science - Information Technology
Colorado Technical University
11.2016 - 08.2018
Systems Analyst
Gov Juan Luis Hospital
07.2014 - 02.2017
IT Consultant
Culturetechvi
12.2012 - 02.2017