Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kirk Sam

IT Manager
Powder Springs,GA

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
2
2
years of post-secondary education
4
4
Certifications

Work History

Desktop Support Team Lead

Allied Digital Services
Atlanta, GA
10.2019 - Current
  • Oversaw daily performance of computer systems and immediately responded to escalated issues to keep network up and running.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Assisted test engineers with technical troubleshooting and analysis of test-bed configurations for hardware, software and information assurance issues or functionality.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.

IT Support Engineer

Priority Ambulance
Austell, GA
03.2018 - 03.2019
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Mobile wireless routers.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Collaborated with colleagues in both domestic and international support facilities.

IT Analyst

Purpose Built Schools
Atlanta, GA
06.2017 - 03.2018
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided support for networking protocols and characteristics.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.

Systems Analyst

Gov Juan Luis Hospital
Christiansted, VI
07.2014 - 02.2017
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Planned and designed system improvements to meet changing demands.
  • Performed root cause analysis to diagnose system faults.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Developed web applications for deployment on Intranet platforms and sites.
  • Incorporated database technologies such as relational databases, SQL and MySQL into Intranet project.

IT Consultant

Culturetechvi
Frederiksted, VI
12.2012 - 02.2017
  • Gathered and defined customer requirements to develop clear specifications for project plans.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
  • Recommended and installed upgrades and helped businesses to plan for technology to match growth.
  • Instructed proposal team in use of computer software graphical elements, page design and aesthetic standards.
  • Provided front-end website development using WordPress, Hubspot and other editing software.
  • Coded websites using HTML, CSS, JavaScript and jQuery languages.

Education

Master of Science - Information Technology

Colorado Technical University
Colorado Springs, CO
11.2016 - 08.2018

Skills

    Training and Development

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Certification

CAPM - Certified Associate in Project Management

Timeline

Desktop Support Team Lead

Allied Digital Services
10.2019 - Current

IT Support Engineer

Priority Ambulance
03.2018 - 03.2019

IT Analyst

Purpose Built Schools
06.2017 - 03.2018

Master of Science - Information Technology

Colorado Technical University
11.2016 - 08.2018

Systems Analyst

Gov Juan Luis Hospital
07.2014 - 02.2017

IT Consultant

Culturetechvi
12.2012 - 02.2017

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Kirk SamIT Manager