Kirk Sheckler
Dearborn Heights,MI
Summary
Over my 35+ years of Customer Service Representative with Delta Airlines, skilled in active listening and critical thinking. Successfully resolved customer complaints, enhancing loyalty and repeat business. Trained new staff, fostering a collaborative environment. Proven ability to manage high-stress situations while maintaining professionalism, contributing to team success and operational efficiency.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Delta AirlinesDetroit
08.1990 - Current
- Assisted passengers with ticketing, check-in, and boarding processes.
- Trained new staff on customer service protocols and software systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Also have worked in several different locations performing Customer service duties.
- Worked as an assistant manager in Fairbanks Alaska, to open and close the station for the summer season in the early 2000s
Education
High School Diploma -
Northwood High School
Nappanee, IN05.1983
Skills
- Customer service
- Active listening
- Critical thinking
Timeline
Customer Service Representative
Delta AirlinesDetroit
08.1990 - Current
High School Diploma -
Northwood High School