Kirk Smart
Uber
Las Vegas,NV
24
years of professional experience
Dynamic professional with a proven track record at JPMorgan Chase, excelling in customer service and problem-solving. Successfully negotiated payment plans, enhancing client satisfaction and reducing outstanding debt. Adaptable in high-pressure environments, I leverage strong communication skills to facilitate effective resolutions and maintain compliance with regulations.
Work History
Driver
11 Years 5 Months- Navigated GPS routes and Uber app directions to complete efficient passenger pickups and drop-offs.
- Maintained clean, well-presented vehicle interior to support positive rider experiences.
- Followed traffic laws, safety procedures, and defensive driving practices during trips.
- Communicated professionally with riders to confirm destinations and resolve pickup details.
Default Resolution Specialist
9 Years 2 Months- Reviewed delinquent accounts and identified appropriate default resolution options.
- Negotiated payment arrangements aligned with borrower circumstances and policy requirements.
- Applied collection guidelines while maintaining compliance with federal and internal regulations.
- Performed skip tracing to locate borrowers and collect on outstanding student debt.
- Improved client satisfaction by efficiently resolving default accounts through negotiation and payment plan arrangements.
- Updated accounts, organized paperwork and generated documents.
- Reduced outstanding debt by proactively contacting borrowers to negotiate repayment options.
- Consulted with responsible parties to negotiate repayment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Education
High School Diploma
Skills
Very good customer service skills
Cross-Functional Communication
Problem-Solving & Critical Thinking
Adaptability: Maintaining productivity and composure in fast-changing or high-pressure environments.
Timeline
Driver
Uber
05.2015 - CurrentRead More
Default Resolution Specialist
JPMorgan Chase
02.2003 - 04.2012Read More
Long Beach State University
High School Diploma
Read More