KIRK TYLER NERVIG
Mesa,AZ
Summary
I am profoundly passionate about IT, especially networking. I am committed to staying at the forefront of emerging technologies. When I join your team you can expect me to always be well-rested, focused, and ready to perform my duties. My experience as a support engineer has provided me with the knowledge to identify and resolve a customer's technical issue, as well as the professionalism in character that necessitates a great working relationship with customers and associates alike. I look forward to embarking on this new chapter of my career.
Overview
13
13
years of professional experience
Work History
IT Support Analyst
Associated Asset Management
Tempe, AZ
10.2023 - Current
- Troubleshooting and resolving tickets.
- Managing a Windows Server environment of 1,200 users, including provisioning user accounts, addressing access requests, and resolving technical incidents to ensure seamless system operations.
- Daily checkups on pending tickets for any updates on progress.
- Managing the triage and priority of tickets in the Freshservice ticketing system.
- Collaborating with an IT team of 20 people via Teams text and video chat, with IT team morning stand-up meetings twice a week.
Technical Support Engineer
SkySilk Cloud Services
Chatsworth, California
09.2021 - 10.2023
- Provided quick, and on-call remote and phone support for our MSP clients (medical billing and real estate offices)
- Daily use of FreshDesk to resolve and manage customer support tickets
- Troubleshooted LANs and WLANs and configured network security/user authentication policies via Active Directory and hypervisor-level security configurations
- Administered customer and private client virtual machines spanning 4 separate data centers across the country (using Proxmox)
- Managed site-to-site and remote access VPNs for our MSP clients
Electrician
Corbin's Electric
Phoenix, AZ
10.2016 - 02.2018
- Performed troubleshooting on multi-million dollar semiconductor fabricating machines inside Intel clean rooms
- Worked at Intel Chandler, a massive campus, installing electrical systems and performing tenant improvement
- Rewired and added modules to proprietary fabrication machines
- Performed expansive route-tracing of circuit runs spanning multiple buildings at times
Audio Engineer
The Saltmine Studio Oasis
Mesa, AZ
06.2012 - 07.2016
- Configured large control room studio setups, wiring all equipment to the mixing console, and confirming optimal signal amplitude at the mic level, line level, and speaker level
- Lead engineer for full-album projects ranging from heavy metal to classical ensemble
- Use of professional audio workstation software such as Pro Tools and Logic Pro to produce, record, mix, and master client's music
- Quick and concise responding to client requests and sound mixing ideas, for high-profile clients such as Ariana Grande, Steven Seagal, etc
Education
Master Recording Program II - Audio Engineering
Conservatory of Recording Arts and Sciences
Tempe, AZ06.2012
Certification - Computer Networking
CCNA (not completed yet)
HomeSkills
- Quickly identifying and resolving a customer's technical issue
- Advanced configuration of Windows and MacOS
- Troubleshooting and maintaining computer networks
- Site-to-site and remote access VPN configuration and troubleshooting
- Administering Azure, and navigating cloud-based systems and controllers
- Active Directory configuration and Group Policy Management
- Walking the user through technical steps when RDP is not an option
- Kaseya VSA, GoToAssist, ManageEngine, RDP, SharePoint
- Admin, operation, and troubleshooting of Citrix Workspace/Receiver
Timeline
IT Support Analyst
Associated Asset Management
10.2023 - Current
Technical Support Engineer
SkySilk Cloud Services
09.2021 - 10.2023
Electrician
Corbin's Electric
10.2016 - 02.2018
Audio Engineer
The Saltmine Studio Oasis
06.2012 - 07.2016
Master Recording Program II - Audio Engineering
Conservatory of Recording Arts and Sciences
Certification - Computer Networking
CCNA (not completed yet)