Kirk Wynne
Aurora,CO
Summary
Experienced and results-driven Services Supervisor with over 20 years of leadership and supervisory experience. Proven track record in effectively overseeing staff and driving improvements in customer relations, administrative quality, and training initiatives. Adept at identifying and resolving problems efficiently through strong supervision and effective communication with customers and employees.
Overview
15
15
years of professional experience
Work History
Senior Leave Management Associate
Southwest Airlines
12.2021 - Current
Station Services Supervisor
Southwest Airlines
04.2017 - 12.2021
- Supervise a team of 5 specialists and delegate duties and responsibilities to each member
- Deliver exceptional customer service and handle all inquiries and complaints
- Address areas that need improvement and observe team's performance
- Train new specialists on procedures and policies to maximize team performance
- A coordinator of FMLA claims and serve as a intermediator with our headquarters team in Dallas, TX
- Act as the liaison between Sedgwick and our employees as it relates to On-the-Job Injuries and their claims
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Ramp Agent Supervisor
Southwest Airlines
10.2016 - 04.2017
- Oversaw ramp agents by assessing performance, determining schedules, and training on proper procedures
- Managed and evaluated the work performance of ramp agents to ensure that their work performance, attendance, and appearance meet company requirements
- Actively coordinated with all departments to maintain the station's on-time performance
- Requested overtime as needed and maintains maximum use and efficiency of all employees on duty
- Maintained oversight in handling and operating condition of all ramp equipment in addition to ensuring ground equipment were serviced and fueled as necessary
- Performed other job duties as directed by employee's Senior Leadership team
Provisioning Supervisor
Southwest Airlines
10.2011 - 09.2016
- Loaded, unloaded, moved, and sorted materials to keep items flowing to correct locations
- Served as the departments safety coordinator maintaining the accuracy of all fire extinguishers, eye-wash stations, and biohazard containers
- Reported any discrepancies to headquarters in Dallas, TX
- Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services
- Worked with vendors to obtain optimal prices and delivery schedules
- Ensured front-line employees were in compliance with all safety, security, compliance and quality standards and procedures established by the company, and by regulatory authorities
- Determined that aircraft were properly serviced and provisioned prior to departure and that all forms and records were properly completed and maintained
Manager of Ramp and Operations
Southwest Airlines
11.2009 - 10.2011
- Supervised a staff of 30 in daily activities, delivering continuous training and coaching to bolster each employees skill set
- Analyzed operational performance and implemented plans to attain organizational and financial goals
- Recruited top talent through interviews and personnel recommendations
- Responsible to meet or exceed all performance goals
- Corrected non-compliant behavior and imposed disciplinary action as required
- Understood the corporate culture, policies and goals, and take measures to implement these into daily work routines
Education
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
San Diego, CA11.2026
Effective Classroom Delivery Class -
University for People
01.2003
Skills
- Supervisory experience
- Schedule master
- Senior leadership support
- High-energy attitude
- Conflict mediation
- Courteous demeanor
Awards
- Recipient of the Southwest Airlines Presidents Award, 2019
- Successfully completed Effective Classroom Delivery Class by University for People, 2003
- BWI Training Supervisor of the 1st quarter, 2003
- BWI Employee of the 3rd quarter, 2002
Timeline
Senior Leave Management Associate
Southwest Airlines
12.2021 - Current
Station Services Supervisor
Southwest Airlines
04.2017 - 12.2021
Ramp Agent Supervisor
Southwest Airlines
10.2016 - 04.2017
Provisioning Supervisor
Southwest Airlines
10.2011 - 09.2016
Manager of Ramp and Operations
Southwest Airlines
11.2009 - 10.2011
Effective Classroom Delivery Class -
University for People
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
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