Summary
Overview
Work History
Education
Skills
Timeline
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Kirk Anthony Varga

Richmond,VA

Summary

  • Responsible Barista Shift Manager with 7 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory, speed of service w/ quality assurance.
  • Focused Teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
  • Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water. Certified in First Aid/CPR/AED.
  • Friendly and outgoing Park Ranger offering proven history of dedication to park safety and visitor satisfaction. Well-versed in leading guided tours and performing maintenance to promote safety and wellness for all park attendees.

Overview

10
10
years of professional experience

Work History

Barista Shift Manager

Starbucks
08.2017 - Current
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maximized quality assurance by completing frequent line checks.
  • Improved beverage consistency across shifts by implementing standardized recipes and techniques for all baristas.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Bank Teller

Wells Fargo
02.2022 - 01.2024
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Wrote and distributed customer correspondence.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Life Guard

Camp Alkulana
06.2014 - 08.2022
  • Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Helped campers adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.

Kitchen Team Leader

Chick-fil-A
01.2014 - 08.2017
  • Analyzed operational metrics to identify opportunities for process improvement within the kitchen environment.
  • Reduced waste and controlled costs with careful inventory management and menu planning.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Led a team of cooks, ensuring consistently high-quality food preparation and presentation.

Junior Park Ranger

Youth Conservation Corps (YCC)
06.2016 - 08.2016
  • Patrolled all areas by foot and vehicle to assess park conditions and maintenance areas regarding trash, debris or trail disjunctions.
  • Collaborated with other organizations and agencies to coordinate educational programs.
  • Supported wildlife conservation efforts by conducting species monitoring and habitat restoration tasks.
  • Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.

Education

Some College - Environmental Studies

Virginia Commonwealth University
Richmond, VA

Skills

  • Kitchen equipment operation and maintenance
  • Building Maintenance
  • Team Leadership
  • Customer Service
  • Reliability and punctuality
  • Critical Thinking
  • Problem-Solving
  • Retail Operations
  • Quality Control
  • Staff Training and Development
  • Money Handling
  • Performance Improvement

Timeline

Bank Teller

Wells Fargo
02.2022 - 01.2024

Barista Shift Manager

Starbucks
08.2017 - Current

Junior Park Ranger

Youth Conservation Corps (YCC)
06.2016 - 08.2016

Life Guard

Camp Alkulana
06.2014 - 08.2022

Kitchen Team Leader

Chick-fil-A
01.2014 - 08.2017

Some College - Environmental Studies

Virginia Commonwealth University

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Kirk Anthony Varga