Kirkland Knepper
Waynesboro,PA
Summary
Dynamic professional with a proven track record in logistics and customer service, exemplified during my tenure at Blacksmith OTR. Skilled in forklift operations and team collaboration, I excel in optimizing workflows and enhancing customer satisfaction. My proactive approach and attention to detail have significantly contributed to achieving and surpassing company goals.
Overview
8
8
years of professional experience
Work History
Material Handler
Blacksmith OTR
Chambersburg, PA
10.2019 - Current
- Operated forklift in a safe manner to move large shipments within the facility.
- Organized warehouse inventory according to warehouse plan.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Parts Specialist
AutoZone
Hagerstown, MD
06.2024 - 10.2024
- Processed returns, exchanges, and refunds in a timely manner.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Delivery Driver
Amazon
Williamsport, MD
03.2023 - 01.2024
- Utilized street maps to plan and determine most efficient routes.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Fast Food Cashier
Burger King
Waynesboro, PA
08.2016 - 10.2019
- Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Certificate - Automotive Engineering
Penn Foster Career School
Scranton, PA02-2026
High School Diploma -
Waynesboro Senior Highschool
Waynesboro, PA05-2019
Skills
- Logistics
- Forklift operations
- Equipment safety
- Customer service
- Mechanical systems
- Friendly customer service
- Retail sales customer service
- Team work
- Time management abilities
- Attention To Detail
Timeline
Parts Specialist
AutoZone
06.2024 - 10.2024
Delivery Driver
Amazon
03.2023 - 01.2024
Material Handler
Blacksmith OTR
10.2019 - Current
Fast Food Cashier
Burger King
08.2016 - 10.2019
Certificate - Automotive Engineering
Penn Foster Career School
High School Diploma -
Waynesboro Senior Highschool
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