Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kirk M. Boutselis

15 Chilmark Road, Franklin,MA

Summary

Highly driven leader with 10 years of executive leadership experience and success at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with an analytical mindset.

Overview

20
20
years of professional experience

Work History

Operations Manager

National Amusements, Inc.
Norwood, MA
06.2023 - Current
  • Built market analyses for current facilities and prospective acquisitions by reviewing historical grosses, researching zip code population and demographic data, and charting market expectations in Mapline.
  • Managed biannual company employee satisfaction survey. Developed system structure for data gathering and prepared analysis to view and identify trends.
  • Tracked and organized data for Quarterly Recaps. Reviewed operations results and worked with IT to streamline the reporting process.
  • Worked with Director of Employee Development and Training to launch new Learning Management System (LMS). Managed and tracked all state and local training certifications. Conducted company-wide operations visits to assess compliance with current initiatives, staffing levels, facility management, and engagement.
  • Conducted company-wide operations visits to assess compliance with current initiatives, staffing levels, facility management, and engagement.

Operations Administrator

National Amusements, Inc.
Norwood, MA
11.2021 - 06.2023
  • Co-planned, organized and directed logistics for Managing Director's Conference. Acted as liaison between company and vendors to secure venue contracts and co-manage budget.
  • Worked with Director of Operations to overhaul elevator/escalator contracts for department. Negotiated new policies and guidelines to maintain consistency, provide service improvements and procure cost savings totaling more than $150,000.

General Manager

AMC Dine-In Framingham 16
Framingham, Massachusetts
06.2018 - 10.2021
  • Directed operations at AMC’s only Dine-In theatre in New England.
  • Managed a staff of 130 across all theatre departments.
  • Facilitated culinary objectives and strategies to meet and exceed brand-based performance standards.

General Manager

AMC Boston Common 19
Boston, Massachusetts
01.2017 - 06.2018
  • Led AMC’s New England flagship theatre while serving more than 1 million in annual guests.
  • Worked collaboratively with studio partnerships, Hollywood talent, and a national advertising agency to facilitate promotional and press screenings which grossed over $250,000.

General Manager

AMC Plainville 20
Plainville, Connecticut
10.2010 - 01.2017
  • Worked with corporate leaders and national general contractor to oversee successful multimillion dollar theatre renovation in 2015.

Market Lead

AMC Boston Market
03.2020 - 06.2020
  • Selected as one of two New England leaders during the COVID-19 shutdown to oversee facility management, security, and sight & sound for 6 theatres in southern Massachusetts and Connecticut.

Field Facilitator

AMC Boston Market
08.2016 - 05.2021
  • Managed, scheduled and facilitated Instructor-Led Training classes.
  • Developed and reviewed training content for Standard Operating Procedures and new online training modules.

Talent Board Member

AMC Boston Market
06.2017 - 12.2020
  • Provided support and guidance for the acquisition and development of talent within the market.
  • Aligned talent and assisted market in meeting structure and training goals.

Feature Fare Seed Trainer

AMC Circuit
02.2017 - 08.2017
  • Selected by former Director of Operations to join training program to roll-out largest menu revamp in AMC history.
  • Conducted Seed Training in Tulsa, Oklahoma; Rochester, New York; Atlanta, Georgia; Indianapolis, Indiana; Boston, Massachusetts; and Washington, D.C.

Freelance Correspondent

The Lowell Sun
Lowell, MA
11.2005 - 06.2009
  • Reported on municipal governments, feature stories, and elections for one of the largest daily newspapers in Massachusetts.

Education

Master of Arts - Print & Multimedia Journalism

Emerson College
2005

Bachelor of Arts - Natural Science

Saint Anselm College
2003

Skills

  • Statistical Analysis
  • Performance Metrics
  • Leadership and Motivation
  • Market Research
  • Building Relationships
  • Administrative Management
  • Data Management
  • Microsoft Office Proficiency

Additional Information

  • AWARDS & HONORS: AMC Audit Performance Award (February 2016); AMC General Manager of the Year Award Nominee (January 2013); AMC Facility Performance Award Winner (April 2012); AMC Food & Beverage Performance Award Nominee (April 2012)

Timeline

Operations Manager

National Amusements, Inc.
06.2023 - Current

Operations Administrator

National Amusements, Inc.
11.2021 - 06.2023

Market Lead

AMC Boston Market
03.2020 - 06.2020

General Manager

AMC Dine-In Framingham 16
06.2018 - 10.2021

Talent Board Member

AMC Boston Market
06.2017 - 12.2020

Feature Fare Seed Trainer

AMC Circuit
02.2017 - 08.2017

General Manager

AMC Boston Common 19
01.2017 - 06.2018

Field Facilitator

AMC Boston Market
08.2016 - 05.2021

General Manager

AMC Plainville 20
10.2010 - 01.2017

Freelance Correspondent

The Lowell Sun
11.2005 - 06.2009

Master of Arts - Print & Multimedia Journalism

Emerson College

Bachelor of Arts - Natural Science

Saint Anselm College

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