Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiron Munroe

Bronx,NY

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Merchandising Specialist

Saks Fifth Ave
07.2021 - Current
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Tracked and recapped key item performance.
  • Met or exceeded sales goals and worked as team player in supporting other sales.
  • Followed shipping and receiving procedures for goods and materials.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Conducted regular inventory audits to prevent stock shortages and losses.
  • Volunteered to help with special projects of varying degrees of complexity.

E-commerce Client Advisor

Louis Vuitton - LVMH
10.2021 - 04.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Retained excellent client satisfaction ratings through outstanding service delivery. Scoring 4.2.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Aide client with product care knowledge to ensure longevity with their leather goods.
  • Following with clients via Email clients or phone.
  • Navigate clients through the website to schedule and confirm appointments .
  • Assist customers with size, fit, and style recommendations
  • Partner cross-functionally with store teams to optimize omnichannel order and return processes, ensuring a seamless customer experience across channels
  • Assist customers with after-sales service issues
  • Help resolve customer service and site issues by collaborating with the E-commerce team, Customer Service Team and OMS Coordinator to ensure positive and efficient purchase experiences

Brand Ambassador

Nautica Retail
07.2021 - 10.2021
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Communicated product information with confidence and educated consumers about company.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Engaged customers to communicate key product features.
  • Developed and executed promotional campaigns to drive brand awareness and sales.

Shift Supervisor

CVS Pharmacy
06.2020 - 10.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Arranged merchandise in alignment with store planogram.
  • Changed displays to reflect new promotions.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Established strong vendor relationships to maintain and support business.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Directed construction of product displays, following corporate planograms, promotions and seasonal trends.
  • Planned commercial displays to attract customers.

Supervisor

UNIQLO
10.2017 - 03.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Oversaw employees and store functions on daily basis.
  • Conducted inventory analysis to determine optimal stock levels.
  • Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Entered and priced inventory to assist with efficient restocking.
  • Coordinated merchandising displays, signage and sales enablement.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.

Teller II

Sterling National Bank
07.2018 - 08.2020
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Front Desk Concierge

Trump Plaza
02.2016 - 06.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Collected room deposits, fees, and payments.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to the guests.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Managed lost and found items to assist guests with retrieving belongings.

Team Leader

Superdry
04.2014 - 02.2017
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Completed point of sale opening and closing procedures.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

High School Diploma -

Lafayette High School
Brooklyn, NY

Associate of Arts - Business Administration

Phoenix University
Arizona City
06.2024

Skills

  • Merchandising Strategies
  • Merchandising Plan Development
  • Planogram Execution
  • Cash Register Operations
  • Product Merchandising
  • POS Systems Knowledge
  • Merchandising Operations
  • Customer Interaction
  • Stock Management
  • Accurate Money Handling
  • Inventory Control
  • Scheduling Knowledge
  • Hospitality Management
  • Guest Experiences

Certification


  • Human Resources Foundations July 2022
  • HR as a Strategic Business Partner July 2022

Timeline

E-commerce Client Advisor

Louis Vuitton - LVMH
10.2021 - 04.2022

Merchandising Specialist

Saks Fifth Ave
07.2021 - Current

Brand Ambassador

Nautica Retail
07.2021 - 10.2021

Shift Supervisor

CVS Pharmacy
06.2020 - 10.2021

Teller II

Sterling National Bank
07.2018 - 08.2020

Supervisor

UNIQLO
10.2017 - 03.2021

Front Desk Concierge

Trump Plaza
02.2016 - 06.2020

Team Leader

Superdry
04.2014 - 02.2017

High School Diploma -

Lafayette High School

Associate of Arts - Business Administration

Phoenix University

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Kiron Munroe