Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kirra Thomas

Rincon,GA

Summary

Dynamic and versatile professional with a proven track record in workflow optimization and team collaboration. Achieved increased customer satisfaction and fostered positive relationships, showcasing strong communication and punctuality without compromising on quality or efficiency.

Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management, and team leadership.

A self driven individual who wants to make a positive change in today's world.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walgreens
09.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Collected co-payments or full payments from customers.

Team Leader

Chick-fil-A
04.2023 - 09.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Contributed to the team by providing assistance with order taking and using basic register functions.
  • Answered phone and always provided excellent customer service.

Family Babysitter

Kurt and Haley Thomas
06.2019 - 09.2022
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Maintained the safety of children ages 3 and infant.
  • Prepared meals and bottles according to feeding times and routine schedule.
  • Ensured the activities and engagement were age appropriate and educational for each child.

Student Council Representative

Fort Lupton High School
08.2021 - 05.2022
  • Supported the planning and execution of fundraising events for various school initiatives and charities.
  • Contributed to student council decision-making processes, ensuring fair representation of all interests within the school community.
  • Developed strong communication skills through regular interactions with students, teachers, and administrators.
  • Enhanced student participation by organizing and implementing engaging school events and programs.
  • Coordinated social events like dances or spirit weeks that boosted school morale and encouraged greater involvement from the entire student body.
  • Collaborated with fellow representatives to address student concerns, resulting in improved campus experiences.
  • Organized successful community service projects that fostered teamwork and cooperation among students.
  • Welcomed students and families during school events and distributed necessary event information.

Education

High School Diploma -

Effingham County High School
Springfield, GA
05-2024

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Versatility
  • Strong communication
  • Reliability
  • Punctuality

Interests

  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Getting involved in local advocacy groups to promote positive change in the community
  • Outdoor Recreation
  • Interior Design
  • Mindfulness Practices
  • Team Sports
  • Camping
  • Personal Development and Self-Improvement
  • Design and Build Websites

Timeline

Pharmacy Technician

Walgreens
09.2024 - Current

Team Leader

Chick-fil-A
04.2023 - 09.2024

Student Council Representative

Fort Lupton High School
08.2021 - 05.2022

Family Babysitter

Kurt and Haley Thomas
06.2019 - 09.2022

High School Diploma -

Effingham County High School

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Kirra Thomas