Summary
Overview
Work History
Skills
Timeline
Generic

KIRSHA WHITE

Lynchburg,VA

Summary

Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.

Overview

25
25
years of professional experience

Work History

Long Term Care Agent

Genworth
04.2013 - Current
  • First call Resolution for Policyholders, Agents & authorized representatives
  • Completed necessary steps to prepare a case while assuring that general case processing is correct according to customer request
  • Processed and completed multiple work types and properly routes cases or tasks for processing
  • Effectively communicated with customers

Direct Care Giver

Home Care Agency
02.2011 - 03.2013
  • Managed challenging behavior effectively through de-escalation techniques and crisis intervention strategies.
  • Performed housekeeping duties on a routine basis to maintain a sanitary living space for the client.
  • Ensured timely administration of medications as prescribed by physicians, reducing potential complications.
  • Enhanced client well-being by providing personalized care and assistance with daily living activities.

Home Loans & Insurance Agent II

Bank of America
02.2009 - 02.2011
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Residential Counselor

A Brighter Tomorrow Group Home
01.2008 - 06.2010
  • Supervised and mentored a group of female clients in a home setting
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Monitored and documented client progress toward meeting goals and objectives.

Processor I

Aerotek/Campus Partners
01.2008 - 04.2008
  • Maintained up-to-date knowledge of computer systems and software used in loan processing, ensuring efficient and accurate data management.
  • Conducted comprehensive evaluations of applicant financial data to determine eligibility for student loans.
  • Ensured accuracy of client information by cross-referencing multiple sources during the verification process.
  • Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.

Home Service Specialist II

Bank of America
01.2006 - 01.2007
  • Maintained strict confidentiality of bank records and client information.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Examined customer loan applications for loan approvals and denials.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Processed loan applications and monitored progress from start to finish.

Assistant Store Manager

Fast Auto/Fast Payday Loans
01.2005 - 01.2006
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Store Manager

Body Shops of America Inc.
01.2004 - 01.2005
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Assistant Store Manager/Floating Sales Manager

Footlocker, Inc.
01.2000 - 01.2003
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Skills

  • Organizational skills
  • Clear communication
  • Project management
  • Team collaboration
  • Document processing
  • Project scheduling
  • Customer service
  • Critical thinking
  • Data entry
  • Problem resolution
  • Conflict resolution
  • Product knowledge

Timeline

Long Term Care Agent

Genworth
04.2013 - Current

Direct Care Giver

Home Care Agency
02.2011 - 03.2013

Home Loans & Insurance Agent II

Bank of America
02.2009 - 02.2011

Residential Counselor

A Brighter Tomorrow Group Home
01.2008 - 06.2010

Processor I

Aerotek/Campus Partners
01.2008 - 04.2008

Home Service Specialist II

Bank of America
01.2006 - 01.2007

Assistant Store Manager

Fast Auto/Fast Payday Loans
01.2005 - 01.2006

Store Manager

Body Shops of America Inc.
01.2004 - 01.2005

Assistant Store Manager/Floating Sales Manager

Footlocker, Inc.
01.2000 - 01.2003

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KIRSHA WHITE