Kirstain Todd
Fort White,FL
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Orgins Family Medical
02.2023 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
Store Manager
Cricket Wireless
03.2020 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Front Desk Manager
Extended Stay America
07.2018 - 01.2020
- Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
- Supervised front desk staff consisting of Number employees.
- Coordinated with other departments to address guest needs promptly, enhancing overall satisfaction levels.
- Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
Education
High School Diploma -
Dixie County High School
Cross City, FL12.2018
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Insurance Verification
- Appointment management
- Payment Collection
- Reminder calls
- Records Management
- Medical Billing
- Medical Records Management
- EMR / EHR
- Workflow Optimization
- Paperwork coordination
- Medical office administration
- Proficient in Software
- Medical billing and coding
- Inventory Oversight
Certification
CPR certified
First aid certification
Timeline
Medical Receptionist
Orgins Family Medical
02.2023 - 01.2024
Store Manager
Cricket Wireless
03.2020 - 01.2022
Assistant Front Desk Manager
Extended Stay America
07.2018 - 01.2020
High School Diploma -
Dixie County High School
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