Kirstan Jacobs
Chester,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Kelly Services
2023.10 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Developed and executed lesson plans to cover required curriculum effectively.
Probate Paralegal
Chester County Probate Court
2019.01 - 2021.03
- Client intake: Assisting with client intake and reviewing their financial information.
- Probate forms: Preparing and filing probate forms with the court
- Client meetings: Meeting with clients, especially those whose relative has died
- Creditor claims: Reviewing creditors' claims against the estate
- Communication: Communicating with clients verbally and in writing
- Asset collection: Helping to collect and liquidate the deceased's assets
- Correspondence: Preparing letters and corresponding with asset and liability holders
- Estate summaries: Preparing estate summaries and reviewing them for progress updates
- Letters of authority: Preparing letters of authority and other necessary closure forms
- Distribution plans: Preparing distribution plans for probate administration
Interim Optical Shop Manager/ Front Office
The Eye and Laser Center
2017.04 - 2018.10
- Managing staff: Hiring, training, and coaching staff
- Managing inventory: Assessing inventory and placing orders
- Processing insurance and billing: Processing insurance and billing for patients
- Submitting work orders: Submitting work orders for eyeglasses and contact lenses
- Adjusting eyeglasses: Adjusting, fixing, and dispensing eyewear to patients
- Maintaining client records: Maintaining client records
- Driving sales: Driving sales while maintaining customer satisfaction
- Controlling expenses: Controlling expenses
- Achieving goals: Achieving personal and store goals
- Answer phone.
- Check phone messages – return all calls in a timely manner.
- Pick-up routes from the front desk.
- Check that all charts are here for the day. If not, request them using "chart request." (Glasses orders/glasses checks)
- When the jobs are received from the lab, match them with the proper paperwork and enter the date in excel.
- Update system when glasses have been ordered, picked up, or returned for any reason.
- Print up the next day appointments and pull all the jobs to be delivered. If a job has not been received, call the lab to get a new ETA (estimated time of arrival) then if necessary call the patient to reschedule.
- Send out letters to patients who have missed their appointments to pick-up their glasses.
- Answer calls
Call center representatives answer incoming calls from customers, often following scripts for common questions - Provide information
Call center representatives provide information about products and services, and can recommend the best solutions for customers - Take orders
Call center representatives can take orders, process payments, and process returns - Respond to complaints
Call center representatives respond to customer complaints and resolve issues, or refer them to the appropriate department - Maintain customer databases
Call center representatives manage and update customer databases, and report on customer feedback - Maintain quality
Call center representatives maintain and improve quality results by adhering to standards and guidelines - Update knowledge
Call center representatives study new product descriptions and participate in educational opportunities
Education
GED -
Chester High School
Chester, SC06.2014
Skills
- Adaptable
- Student Engagement
- Proficient in Powerschool
- Respectfulness
- Multitasking and Organization
- Data Management
- Verbal and written communication
- Telephone Etiquette
Timeline
Substitute Teacher
Kelly Services
2023.10 - Current
Probate Paralegal
Chester County Probate Court
2019.01 - 2021.03
Interim Optical Shop Manager/ Front Office
The Eye and Laser Center
2017.04 - 2018.10
GED -
Chester High School
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