Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirstan Pollock

Oxford

Summary

Highly driven in implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented, with experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

10
10
years of professional experience

Work History

General Manager

Petro Truck Stop
Portage
03.2025 - Current
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Trained and supervised staff members in all aspects of restaurant operations.
  • Scheduled staffing levels according to expected business volume on a daily basis.
  • Analyzed sales data to identify opportunities for growth.
  • Ensured compliance with all local health codes, sanitation regulations, and company policies.
  • Monitored daily financial transactions and prepared weekly reports for management review.
  • Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
  • Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
  • Performed administrative tasks including payroll processing, budgeting activities.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
  • Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
  • Assessed training needs of personnel regularly and conducted necessary training programs.
  • Resolved customer complaints in a timely manner.
  • Trained new hires on company policies and procedures.
  • Adhered to company food, safety, quality and sanitation policies.
  • Conducted regular staff meetings to discuss operational improvements and address concerns.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Fostered a positive working environment, encouraging teamwork and employee engagement.
  • Coached staff on strategies to enhance performance and improve customer relations.

Food Service Worker

Petro Truck Stop
Portage
09.2023 - 02.2024
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Followed established cash handling procedures when collecting payment from customers.
  • Monitored inventory levels of food items used during meal services.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Delivered food orders promptly and accurately to guests tables.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Performed opening and closing duties as assigned by management.
  • Cleaned kitchen areas, equipment and utensils.
  • Served meals to customers in a friendly and courteous manner.
  • Assisted with inventory management and restocking supplies as needed.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Greeted customers upon arrival in the dining area.
  • Ensured that all foods were prepared according to health department regulations.
  • Received food orders from individuals and explained offerings.
  • Set up, restocked and cleaned dining areas.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Rotated inventory to reduce waste and optimize freshness.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Assembled and served meals according to specific guest requirements.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Deli Team Lead

Petro Truck Stop
Portage
02.2022 - 09.2023
  • Directed staff to maintain a clean, safe and sanitary work environment.
  • Monitored inventory levels of food items used during meal services.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Served meals to customers in a friendly and courteous manner.
  • Prepared beverages such as coffee, tea, soda.
  • Assisted with inventory management and restocking supplies as needed.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Packaged and bagged cooked food and prepared items.
  • Kept a record of daily waste disposal activities.
  • Prepared ingredients for meals according to recipes and instructions.
  • Responded promptly to customer complaints concerning meal preparation or service issues.

Self Employed

Kirstan Pollock
12.2015 - 04.2021
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated and maintained databases with current information.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

Parker High School
Janesville, WI
06-2016

Human Services

Madison Area Technical College
Madison, WI

Skills

  • Customer service
  • Employee training
  • Inventory management
  • Financial analysis
  • Regulatory compliance
  • Sales analysis
  • Safety protocol
  • Organizational development
  • Multi-unit operation management
  • Sales
  • Team player
  • Supervision and training
  • Effective leader

Timeline

General Manager

Petro Truck Stop
03.2025 - Current

Food Service Worker

Petro Truck Stop
09.2023 - 02.2024

Deli Team Lead

Petro Truck Stop
02.2022 - 09.2023

Self Employed

Kirstan Pollock
12.2015 - 04.2021

High School Diploma -

Parker High School

Human Services

Madison Area Technical College

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