Kirsten Arias
Oak Lawn,IL
Summary
Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager/Restaurant Server
TQLA Mexican Kitchen & Cantina
Westmont, IL
07.2022 - Current
- Balanced daily registers and generated sales reports for management.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Resolved problems or concerns to satisfaction of involved parties.
- Assisted staff by serving food and beverages or bussing tables.
- Worked effectively in team environments to make the workplace more productive.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
Food Service Manager
Jimmy John's Gourmet Sandwiches
Chicago, IL
06.2020 - 07.2021
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
- Handled customer complaints and feedback, implementing changes to improve service.
- Implemented cost-saving initiatives such as reducing waste and utilizing leftovers effectively.
- Ensured proper portioning and serving of meals according to established standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coordinated catering services for special events within the facility.
- Resolved customer complaints promptly in a professional manner.
- Served customers by phone to take orders and answer product or service questions.
Education
High School Diploma -
City Colleges of Chicago
Chicago, IL06-2019
Skills
- Health and safety
- Beverage making
- Upselling strategies
- Liquor restocking
- POS system operation
- Team player attitude
- Recipe and menu memorization
- Cash and credit transactions
- Memory retention
- Customer service
- Able to stand 10 hours
- Handling difficult customers
- Order management
- Maintaining a clean bar
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- Illinois basset certification
Timeline
Bartender Shift Manager/Restaurant Server
TQLA Mexican Kitchen & Cantina
07.2022 - Current
Food Service Manager
Jimmy John's Gourmet Sandwiches
06.2020 - 07.2021
High School Diploma -
City Colleges of Chicago
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