Summary
Overview
Work History
Education
Skills
Timeline
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Kirsten Atkins

DeSoto,TX

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

5
5
years of professional experience

Work History

Call Center Representative

IKS Health
06.2024 - Current
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Call Center Representative

Kelly Services
04.2023 - 05.2024
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Performed outbound calling campaigns to promote new products or services.

Call Center Representative

TELVISTA
04.2022 - 04.2023
  • Maintained accurate documentation of all claim activity within designated system.
  • Reviewed medical records, police reports and other documents related to claim investigations.
  • Gathered information from various third parties to determine claim acceptability.
  • Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.

Live Chat Agent

Walmart
09.2021 - 04.2022
  • Provided helpful information to customers about products or services.
  • Resolved customer complaints quickly, accurately, and professionally.
  • Assisted customers with product selection, order placement, and payment processing.
  • Identified customer needs and recommended appropriate solutions.

Call Center Agent

Northland communication
07.2020 - 08.2021
  • Assisted customers with inquiries, issues and complaints via telephone, email and chat.
  • Provided accurate information on products and services to customers.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications

Education

Associate - Business

Prairie View A&M University
Prairie View, TX
05-2019

Skills

  • Account updating
  • Complaint resolution
  • Data Entry
  • Quality Assurance
  • Customer Service
  • Inbound Phone Call Management
  • Resolving issues
  • Customer Support
  • Documentation And Reporting
  • Online communications
  • Telephone Etiquette
  • Report Preparation
  • Call Center Customer Service
  • Prospecting skills
  • Appointment Scheduling
  • Call control skills

Timeline

Call Center Representative

IKS Health
06.2024 - Current

Call Center Representative

Kelly Services
04.2023 - 05.2024

Call Center Representative

TELVISTA
04.2022 - 04.2023

Live Chat Agent

Walmart
09.2021 - 04.2022

Call Center Agent

Northland communication
07.2020 - 08.2021

Associate - Business

Prairie View A&M University

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