Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Contents Specialist
Globe Midwest Adjusters International
02.2016 - Current
Developed and updated tracking spreadsheets for process monitoring and reporting.
Maintained database systems to track and analyze operational data.
Gathered, organized and input information into digital database.
Hostess Manager
Olive Garden
04.2014 - 02.2016
Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
Maximized quality assurance by completing frequent line checks.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
Motivated staff to perform at peak efficiency and quality.
Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
High School Diploma -
Berkley High School
Berkley, MI
04.2012
Skills
Management Collaboration
Providing Feedback
Inbound Phone Calls
Troubleshoot Service Issues
Leadership
Team Goals
Special Assignments
Personalized Customer Service
Timeline
Contents Specialist
Globe Midwest Adjusters International
02.2016 - Current
Hostess Manager
Olive Garden
04.2014 - 02.2016
High School Diploma -
Berkley High School
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