Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Hi, I’m
Kirsten Bean
Decatur,GA
Summary
Overview
19
years of professional experience
Work History
Nicky's Undefeated
Manager
09.2024 - Current
Job overview
- Coordinated with kitchen and service staff to enhance dining experience.
- Handled guest concerns swiftly, leading to enhanced customer experiences.
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Provided exceptional customer service by anticipating guests needs from arrival through departure.
DoorDash
Delivery Driver
09.2022 - 09.2024
Job overview
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
Jersey Mike's Subs
Assistant Manager
08.2022 - 07.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
London's Sports Bar
Assistant Kitchen Manager
08.2020 - 08.2022
Job overview
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
Private Owner
Farm Manager
08.2019 - 08.2020
Job overview
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
- Reduced farm expenses by optimizing resource allocation and streamlining operations.
Twice Daily
Customer Service Cashier
11.2018 - 08.2019
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Private Family Client
Personal Caregiver
10.2016 - 11.2018
Job overview
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
Lavender Lion
Salon Owner/Operator
08.2013 - 10.2016
Job overview
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
Araiza Company
Personal Assistant to the Owner
02.2006 - 08.2013
Job overview
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Displayed absolute discretion at handling confidential information.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Education
Paul Mitchell The SchoolAntioch, TN
Aesthetics from Aesthetics
01-2014
University Overview
Georgia Career InstituteMcMinnville, TN
Cosmetology
03-2011
University Overview
Tullahoma High SchoolTullahoma, TN
High School Diploma
05-2010
University Overview
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Goal setting
- Task delegation
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Shift scheduling
- Conflict resolution
- Schedule preparation
- Marketing
- Safety procedures
Timeline
Manager
Nicky's Undefeated
09.2024 - Current
Delivery Driver
DoorDash
09.2022 - 09.2024
Assistant Manager
Jersey Mike's Subs
08.2022 - 07.2023
Assistant Kitchen Manager
London's Sports Bar
08.2020 - 08.2022
Farm Manager
Private Owner
08.2019 - 08.2020
Customer Service Cashier
Twice Daily
11.2018 - 08.2019
Personal Caregiver
Private Family Client
10.2016 - 11.2018
Salon Owner/Operator
Lavender Lion
08.2013 - 10.2016
Personal Assistant to the Owner
Araiza Company
02.2006 - 08.2013
Paul Mitchell The School
Aesthetics from Aesthetics
Georgia Career Institute
Cosmetology
Tullahoma High School
High School Diploma
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