Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsten Belt

Little Elm,TX

Summary

Talented engineering professional experienced with complex projects. Accomplished in leading teams and training workers in software development. Quality-focused and detail-oriented with record of success in optimizing designs and implementations.

Overview

20
20
years of professional experience

Work History

Software Engineering Tech Lead

NCR
02.2007 - Current
  • Collaborate with engineers and quality assurance teams in new implementations to solidify future solutions.
  • Complete engineering projects and tasks within established timelines and budgets. Timelines were met or exceeded by more than 90%.
  • Provide extensive training and mentoring to fellow personnel, for all interfacing touchpoints, while leading a team of up to 4 members that support more than 10,000 c-store locations for 24 different customers.
  • Point person for: Product Owners, Engineering Directors, Project Managers, Subject Matter Experts, Quality Assurance, and Level 3 Help Desk team members.
  • Designate 20% each day toward attending customer escalation calls, providing continuous updates and timelines for patch deliveries.
  • Took over SPDE project in its entirety to improve customer satisfaction. Took code base with many large scale issues down to only 2 issues per year on average.
  • Took ownership of getting software product line communicating to NCR cloud based services, driving NCR's subscription based sales for continued company growth.
  • Keep up with SLA commitments, reviewing Severity 1 critical issues within 2 hours, and Severity 2 within 14 business days.
  • Served as contributing member of POS-BO Committee in National Association of Convenience Stores for 5 years.
  • Directly involved in hiring new team members and performing annual employee reviews.
  • Managed teams remotely and collaborated with global teams as well.

Software Developer

ECommerce Industries
11.2005 - 08.2006
  • Developed customer requests as well as worked through bugs in software for office supply retail industry and met goal of finalizing 1 issue per week.
  • Point person on FTP project design and implementation, which was sold on its own to recoup cost since complete project it was designed for was not successful.

Software Developer, Trainer, and Help Desk Support

Dynamic Energy Systems
06.2003 - 11.2005
  • Coded modules for state Medicaid electronic claims filing in DME space.
  • Fixed issues in Medicare module for electronic claims filing in DME space.
  • Trained current and new users both in house and at customer locations on Durable Medical Equipment software.
  • Spent 25% of my time answering calls from customers calling into technical support.

Education

Bachelor of Arts - Management Information Systems

Texas A&M University
College Station, TX
05.2003

Skills

  • Technical Documentation and Reporting
  • SLA Response Management
  • Problem Identification and Root Cause Analysis
  • Excellent Communication Skills
  • Languages: Delphi, MSSQL, InterBase, Node, Visual Basic, SQL, C#
  • Knowledge in Jira, GitHub, VSS, Quality Central

Timeline

Software Engineering Tech Lead

NCR
02.2007 - Current

Software Developer

ECommerce Industries
11.2005 - 08.2006

Software Developer, Trainer, and Help Desk Support

Dynamic Energy Systems
06.2003 - 11.2005

Bachelor of Arts - Management Information Systems

Texas A&M University

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Kirsten Belt